Surveillance Operator - Crown Sydney (12-month maximum term contract)

Crown Resorts; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Complimentary meals at staff canteen

Accommodation discounts across Crown

Health & wellbeing discounts

Job summary

Crown Sydney is seeking a detail-focused Surveillance Operator for a 12-month maximum term contract. You will conduct daily electronic monitoring to safeguard guests, visitors, residents and staff, collaborating with Gaming, Hotels, F&B and Events departments.

The role requires working a 24/7 rotating roster with day, night, weekend and public holiday shifts. Permanent rights in Australia are required for consideration.

Qualifications

• A 1AE Security Licence or willingness to obtain one.
• Experience in a similar Surveillance role is beneficial (gaming/hospitality valued).
• Strong observation and communication skills.
• Excellent computer skills across multiple systems and platforms.
• Aptitude in casino maths or relevant qualifications desired.
• Exceptional probity clearance and ability to obtain Casino Special Employee Licence – Category B.

Responsibilities

• Maintain security surveillance monitoring and alarms and stay vigilant for incidents.
• Support incident responses and assist Security Operations with command and coordination protocols.
• Identify and report incidents, anomalies and suspicious behaviour by patrons, visitors and staff.
• Identify and escalate excluded persons or persons of interest.
• Monitor and analyse behavioural patterns to identify risks or anomalies.
• Analyse, investigate and provide advice on security and surveillance incidents.
• Complete audits of gaming equipment and detect tampering or defects.

Skills

Security Licence

Surveillance experience

Observation skills

Computer skills

Casino maths

Probity clearance

Job description

Surveillance Operator - Crown Sydney (12-month maximum term contract)

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Better begins here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Due to internal promotion, we’re looking for a detail-oriented Surveillance Operator to join Crown Sydney on a 12-month maximum term contract. As a valued member of our team, you’ll be helping to ensure that the safety and welfare of our guests, visitors, residents and colleagues are always maintained by conducting surveillance activities with the highest level of integrity and compliance.

You’ll provide technical and electronic monitoring of the Crown Sydney property across daily operations, whilst working closely with our Gaming, Hotels, Food & Beverage, Events and other Support Services departments, including the Security Operations team.

Whether you are experienced or looking to expand your skills in surveillance, we offer opportunities to learn, grow and develop within a supportive team environment. We’re keen to speak with Surveillance Operators or Control Room Operators looking to develop professionally and learn something different.

To be considered for this role, you’ll participate in a 24/7 rotating roster that includes day, overnight, weekend and public holiday shifts. We provide predictable rosters that are published in advance to support work/life balance, and provide the chance for you to enjoy life outside of work!

You’ll be

• Maintaining security and surveillance monitoring and alarms and remaining vigilant for safety, emergency security and integrity incidents or issues across the property

• Supporting critical incident and emergency responses and assisting Security Operations teams with command, control, coordination and communication protocols

• Identifying and reporting key incidents, anomalies and key info relating to illegal or suspicious behaviour by patrons, visitors & staff

• Proactively identify, manage and elevate excluded persons or other persons of interest requiring action

• Monitoring and analysing behavioural patterns to identify risks or anomalies

• Analysing, investigating and providing accurate advice on security and surveillance incidents

• Completing audits of gaming equipment and detecting manufacturing defects or items of equipment that have been tampered with

You’ll bring

• A 1AE Security Licence or be willing to obtain one

• Demonstrated experience in a similar Surveillance role is beneficial (gaming/hospitality environment highly regarded)

• Strong observation and communication skills

• Excellent computer skills with ability to work across multiple systems and platforms

• Strong aptitude in casino maths or relevant qualifications highly desirable

• Exceptional probity clearance and ability to obtain a Casino Special Employee Licence – Category B

On offer

• Full-time contract opportunity, based in on-site in the luxurious Crown Sydney

• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property

• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth

• Access to discounts across health & wellbeing, novated leasing options & more

• Take part and be rewarded in Crown’s group-wide recognition and awards program

To be considered, you must have permanent and unrestricted Australian working rights. Pre-employment checks involve police and criminal history checks, as well as a medical assessment.

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.