Medical Receptionist & Surgical Scheduling Specialist

Mid North Coast ENT Surgery; Coffs Harbour; On-site; AUD 35,000 - 52,000; Full time

Job summary

Mid North Coast ENT Surgery is seeking a capable medical receptionist to join our clinic. You will manage appointments, referrals and surgical bookings while coordinating with private hospitals and handling billing support as needed.

We value warmth, organisation and proactive service. You will communicate with patients and families in a busy specialist environment, solving routine problems independently and ensuring smooth day-to-day operations.

Qualifications

• Warm and highly organised candidate with proactive, reliable work ethic.
• Ability to prioritise in a busy specialist environment.
• Experience in medical reception, surgical bookings or medical billing preferred.
• ENT experience advantageous but not required.
• Familiarity with Gentu or Xestro advantageous but not required.

Responsibilities

• Managing appointments and referrals
• Communicating with patients and families
• Coordinating surgery with private hospitals
• Helping ensure the day-to-day practice runs efficiently
• Solving routine problems independently

Skills

Warm personality

Highly organised

Proactive

Reliable

Prioritisation in busy environments

Independent problem solving

Medical reception experience

Tools

Gentu

Xestro

Job description

This is a varied role combining medical reception, patient coordination, surgical bookings and medical billing.

Key responsibilities

Managing appointments and referrals

Communicating with patients and families

Coordinating surgery with private hospitals

Helping ensure the day-to-day practice runs efficiently

Solving routine problems independently

About you

Warm, highly organised, proactive and reliable

Ability to prioritise in a busy specialist environment

Comfortable solving routine problems independently

Previous experience in specialist medical reception, surgical bookings or medical billing highly regarded

ENT experience advantageous but not essential

Familiarity with Gentu or Xestro advantageous but not essential

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