Support Worker - Women'S Programme

The Salvation Army Australia; Alice Springs; Hybrid; AUD 61,000 - 66,000; Part time

Benefits offered by this job

Hourly pay range $44.54–$47.76

Remote Area Housing Benefit

Entertainment Benefit

Employee Assistance Program

Job summary

The Salvation Army Australia is seeking a Casual Support Worker for the Open House women’s program in Alice Springs, NT. You will contribute to after-hours operations, assist residents with daily living tasks, and maintain records in a trauma-informed, respectful environment.

You will collaborate with case managers to support residents in achieving their plan goals, while working a 24/7 roster. Experience with First Nations communities and a relevant tertiary qualification are preferred.

Qualifications

• Experience in community services or related field is required.
• Experience supporting people transitioning from custody or justice involvement is preferred.
• Experience working with First Nations communities is advantageous.

Responsibilities

• Support after-hours operations to ensure a safe, welcoming environment.
• Assist residents with daily living tasks and maintain accurate records.
• Respond to incidents and work with case managers to support residents’ plans.
• Support residents to work toward case plan goals across health, housing, finances, education, justice and social inclusion.
• Participate in a 24/7 roster, including afternoon, evening and overnight shifts.

Skills

Community services experience

Justice system transition support

First Nations engagement

Strong communication skills

Calm under pressure

Digital literacy

Education

Tertiary qualification in social services or related field

Tools

Microsoft Office

Email/Databases

CRM/Case management tools

Job description

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Women's Program

Alice Springs, NT
Casual
SCHADS Level 3

Number Of Positions Available

3

Why this role matters

The Salvation Army is one of Australia's largest providers of homelessness and justice-related support services. Open House provides safe, stable accommodation for residents who are rebuilding their lives after periods of instability, including time in custody. Many residents are seeking a calm, respectful and empowering environment where they can regain confidence, strengthen independence and reconnect with community.
This program supports individuals who may have experienced trauma, justice involvement, safety concerns and barriers to social participation. Support Workers play a vital role in creating a safe, welcoming and trauma‑informed space that promotes dignity, healing and self‑determination. The role is well suited to applicants who are passionate about supporting women and people transitioning from the justice system.

About The Role

As a casual Support Worker, you will contribute to after‑hours operations at Open House, ensuring the environment is safe, well‑maintained and supportive. You will assist residents with daily living tasks, maintain accurate records, respond to incidents, and work collaboratively with case managers and the wider team to support residents in achieving their case plan goals.
This is a casual position based in Alice Springs, NT. The roster operates 24/7, with after‑hours, evening and overnight active shifts where staff are required to remain awake.

How You Will Make An Impact

• Create a safe, respectful and welcoming environment for all residents
• Assist residents to manage and maintain individual and shared living spaces
• Support daily cleaning and maintenance tasks to ensure high presentation standards
• Maintain accurate, up‑to‑date client records and data in TSA's electronic systems
• Provide clear, accurate information in handover documents between shifts
• Identify risks to clients, staff or TSA and **escalate** promptly to the relevant supervisor
• Support residents to work towards case plan goals, including attending appointments relating to health, housing, finances, education, justice and social inclusion
• Take preventative action in potential high‑risk situations in line with policy and procedure
• Contribute to a positive, collaborative team environment
• Participate in a 24/7 roster, including afternoon, evening and overnight active shifts

What You Will Bring

• Experience within community services and/or a relevant tertiary qualification
• Experience supporting people transitioning from the justice system or reintegrating after custody
• Experience working with First Nations people, including understanding of local Aboriginal communities and culture
• Previous experience in a similar support role
• Desirable: experience in mental health, AOD or trauma‑informed practice
• Strong communication skills and the ability to build positive, respectful relationships
• Ability to remain calm, resilient and focused in challenging situations
• Confidence using everyday digital tools, including email, databases and Microsoft applications
• Self‑motivation and a high level of initiative
• Current Drivers Licence
• First Aid Certificate
• Valid NT Working with Children's Check

What We Offer

• $44.54 – $47.76 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging
• SCHADS Level 3 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
• Access to EAP and health and wellness initiatives
• Ongoing training and development to support your growth
• A rewarding, purpose‑driven crole that makes a positive and lasting social impact

Equal Opportunity Statements

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration