Support Worker – Reducing Demand Program

North West Queensland Indigenous Community Social Services Limited; Mount Isa City; On-site; AUD 39,000 - 50,000; Full time

Job summary

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a Mount Isa-based Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation. The Reducing Demand Program provides culturally safe, trauma-informed support to individuals and families affected by alcohol misuse in Mount Isa.

The Casual Support Worker role focuses on cultural healing, education, and practical support to promote healthier choices and stronger connections to culture and

Qualifications

• Understanding of Aboriginal and Torres Strait Islander cultures and healing practices.
• Strong interpersonal and communication skills for engaging with individuals, families and Elders.
• Ability to work with people experiencing alcohol-related challenges and other complex circumstances.
• Commitment to confidentiality and professional boundaries; non-judgemental approach.
• Good written communication and record-keeping abilities.

Responsibilities

• Assist in planning and delivering cultural healing activities, including on-country visits and yarning circles.
• Support alcohol education, awareness sessions and workshops.
• Provide practical support and guidance with respect and sensitivity.
• Coordinate peer support, recovery activities and family support initiatives.
• Build positive relationships with clients, families, Elders and community members.
• Collaborate with other service providers to improve client outcomes.
• Help clients access health, counselling and wellbeing services.
• Maintain client records and program reports per policies.
• Participate in team meetings and professional development.

Skills

Interpersonal communication

Building relationships

Teamwork

Confidentiality

Documentation

Education

Certificate III or higher in Community Services

National Police Check (or willingness to obtain)

Job description

Support Worker – Reducing Demand Program

POSITION VACANT

North West Queensland Indigenous Community Social Services Ltd.

Support Worker – Reducing Demand Program

Casual

About us

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally safe, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

About the Program

The Reducing Demand Program provides culturally safe, holistic and trauma-informed support to individuals and families affected by alcohol misuse.

The program focuses on promoting healthier choices and positive lifestyle changes through cultural healing, alcohol education, individual support and community-based activities. It aims to strengthen individuals, reconnect them with culture and community, and support long-term positive outcomes for the Mount Isa community.

Key Responsibilities

• Assist in planning and delivering cultural healing activities, including on-country visits, cultural activities and yarning circles.

• Support the delivery of culturally appropriate alcohol education, awareness sessions and workshops.

• Provide practical support and guidance to individuals affected by alcohol misuse, using a respectful and non-judgemental approach.

• Assist with coordinating peer support, recovery activities and family support initiatives.

• Build positive relationships with clients, families, Elders and community members.

• Work collaboratively with other service providers and community organisations to improve client outcomes.

• Support clients to access appropriate health, counselling, wellbeing and other community services.

• Maintain accurate client records, case notes and program reports in line with organisational policies and procedures.

• Participate in team meetings, training and professional development activities.

Essential Criteria

• Understanding of Aboriginal and Torres Strait Islander cultures, cultural practices and their importance in healing and wellbeing.

• Strong interpersonal and communication skills, with the ability to build respectful relationships with individuals, families and community members.

• Ability to work effectively with people experiencing alcohol-related challenges and other complex circumstances.

• Demonstrated ability to maintain confidentiality, professional boundaries and a non-judgemental approach.

• Good written communication skills and computer literacy, including the ability to maintain accurate records and complete reports.

• Ability to work independently and as part of a team.

• Willingness to participate in ongoing training and professional development.

• Current Queensland Driver Licence.

• Current National Police Check or willingness to obtain one.

Desirable Criteria

• Previous experience in community services, alcohol and other drug (AOD) support, youth work, family support or a similar role.

• Knowledge of local community services and support networks in Mount Isa.

• Certificate III or higher qualification in Community Services, Alcohol and Other Drugs, Mental Health or a related field.

Office Address:

17 Stanley Street
Mount Isa QLD 4825

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications due close of business: Wednesday 18 November 2026

NWQICSS is an equal opportunity employer committed to cultural safety. Interviews may commence before the closing date, so we encourage applicants to submit their applications early. Please note that only shortlisted candidates progressing to the interview stage will be contacted.

NWQICSS is committed to the safety and wellbeing of all clients, including vulnerable individuals and young people. All prospective employees must demonstrate suitability and commitment to safeguarding clients from abuse and harm.