Family Support Worker

North West Queensland Indigenous Community Social Services Limited; Mount Isa City; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

North West Queensland Indigenous Community Social Services Limited is seeking a passionate Family Support Worker for Ngukuthati Children and Family Centre in Mount Isa. You will support First Nations families and their children aged 0–8, addressing developmental and wellbeing needs through early childhood services and collaborative case management.

You will work closely with health, education and community partners, maintain client records, and participate in safeguarding and culturally safe

Qualifications

• Certificate IV in Early Childhood Education and Care and/or Community Services (or relevant experience) is required.
• Experience with case management and early childhood support is essential.
• Ability to work within a multidisciplinary team and communicate effectively with diverse communities.

Responsabilités

• Support First Nations families and young children to meet developmental, educational and wellbeing needs.
• Identify family needs, help achieve goals, and connect with appropriate services and resources.
• Maintain accurate client records and participate in the full case management process.
• Build partnerships with health, education and community service providers.
• Promote culturally safe practices and strengthen family outcomes.

Connaissances

Case management

Early childhood support

Multidisciplinary teamwork

Data entry & reporting

Communication skills

Respectful engagement with First/North

Formation

Certificate IV in Early Childhood Education & Care or Community Services

Description du poste

POSITION VACANT

Ngukuthati Children and Family Centre

North West Queensland Indigenous Community Social Services Limited

Family Support Worker - Full-time

About us

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally safe, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

About the Program

Ngukuthati Children and Family Centre supports First Nations children aged 0–8 years and their families through early childhood education, intensive family support, child and parental health services, and Men’s Shed programs.

The Centre promotes strong families, healthy child development and positive community connections by providing support and services that help children and families thrive.

About the Role

We are seeking a passionate, self-motivated and skilled Family Support Worker to join our team at Ngukuthati Children and Family Centre.

In this role, you will support First Nations families and their young children to meet their developmental, educational and wellbeing needs during the important early years of childhood.

You will work closely with families to identify their needs, support them in achieving their goals, and connect them with appropriate services and resources. You will also build strong partnerships with health, education and community service providers across the region.

The role involves participating in all key stages of the case management process, maintaining accurate client records, and developing meaningful connections with First Nations communities and organisations to strengthen family outcomes.

About You – Essential Criteria

• A Certificate IV in Early Childhood Education and Care and/or Community Services, or relevant experience.
• Demonstrated experience in case management and early childhood support.
• The ability to work effectively and collaboratively within a multidisciplinary team.
• Basic computer skills, including data entry and reporting.
• Strong written and verbal communication skills.
• The ability to communicate respectfully and sensitively with Aboriginal and Torres Strait Islander people.
• A current Working with Children Blue Card or eligibility to obtain one.
• A current, open Queensland Driver Licence with a clean driving record.
• A current National Police Check.

Desirable

Experience delivering evidence-based parenting programs.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications due close of business: Thursday 5 November 2026

NWQICSS is an equal opportunity employer committed to providing a culturally safe, inclusive and respectful workplace. Interviews may commence prior to the closing date, so applicants are encouraged to submit their applications early.

Our Commitment to Safety

NWQICSS is committed to the safety, wellbeing and protection of all clients, including vulnerable people and young people. All prospective employees are required to demonstrate their suitability for the role and their commitment to safeguarding clients from abuse, neglect, harm and exploitation.