Care Worker

North West Queensland Indigenous Community Social Services Limited; Mount Isa City; Sur place; AUD 39 000 - 50 000; Temps partiel

Résumé du poste

North West Queensland Indigenous Community Social Services Ltd. in Mount Isa is seeking a casual Care Worker for the Arthur Petersen Diversionary Centre (APDC). The role provides social and personal support to clients, helping maintain a safe, respectful and trauma-informed environment.

You will monitor clients, assist with daily needs, ensure privacy, and document care and referrals. The position requires flexibility for afternoon, night, and weekend shifts, with a strong emphasis on cultural

Qualifications

• Excellent written and verbal communication skills.
• Basic computer literacy including data entry and reporting.
• Understanding of privacy and confidentiality principles.
• Ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Respectful, non-judgemental and client-focused approach.
• Ability to work effectively as part of a team.
• Remain calm and professional in challenging situations.
• Willingness to work flexible hours including afternoon, night and weekend shifts.
• Current National Police Check.

Responsabilités

• Provide respectful and culturally appropriate care and support to clients.
• Monitor client wellbeing and safety during stay at APDC.
• Assist clients with personal and support needs.
• Maintain a safe, secure and supportive environment.
• Complete client records and documentation accurately.
• Maintain privacy and confidentiality at all times.
• Identify client needs and referrals to relevant services.
• Communicate effectively with clients, colleagues and external service providers.
• Follow APDC policies, procedures, safety requirements and reporting processes.
• Support the team with other duties relevant to the operation of the service.

Connaissances

Communication

Computer skills

Privacy/confidentiality

Cultural sensitivity

Teamwork

Calm under pressure

Flexibility

Police check

Outils

Data entry

Description du poste

POSITION VACANT

North West Queensland Indigenous Community Social Services Ltd.

Arthur Petersen Diversionary Centre (APDC)

Care Worker

Casual

About us:

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally safe, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

About the Program

The Arthur Petersen Diversionary Centre (APDC) provides a diversion-from-custody service through a rest and recovery program, primarily supporting Aboriginal and Torres Strait Islander adults who are intoxicated or at risk of intoxication.

About the Role

The Care Worker provides social and personal support to clients accessing the APDC and helps maintain a safe, secure and supportive environment.

The role involves supporting clients during their rest and recovery, monitoring their wellbeing and safety, providing appropriate assistance, and making referrals to relevant services where required.

Key Responsibilities

• Provide respectful and culturally appropriate care and support to clients.

• Monitor client wellbeing and safety during their stay at APDC.

• Assist clients with their personal and support needs.

• Maintain a safe, secure and supportive environment.

• Complete client records, shift books and required documentation accurately.

• Maintain privacy and confidentiality at all times.

• Identify client needs and make appropriate referrals to relevant services.

• Communicate effectively with clients, colleagues and external service providers.

• Follow APDC policies, procedures, safety requirements and reporting processes.

• Support the team with other duties relevant to the operation of the service.

What We Are Looking For

The successful applicant will have:

• Good written and verbal communication skills.

• Sound computer skills and basic knowledge of data entry and reporting.

• A strong understanding of privacy and confidentiality principles.

• The ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.

• A respectful, non-judgemental and client-focused approach.

• The ability to work effectively as part of a team.

• The ability to remain calm and professional in challenging situations.

• Willingness to work flexible hours, including afternoon, night and weekend shifts.

• A current National Police Check.

Desirable

• Previous experience in a care, support, community services, health, homelessness, alcohol and other drugs, or similar environment.

• First Aid and CPR certification.

Application Deadlines and Requirements

Applications due close of business, Thursday, 22 October 2026.

Legal and Safety Requirements

NWQICSS is committed to the safety and wellbeing of all clients, including vulnerable individuals and young people. All prospective employees must demonstrate suitability and commitment to safeguarding clients from abuse and harm.

Diversity and Inclusion

Aboriginal and Torres Strait Islander people are encouraged to apply.