Centre Manager - Arthur Petersen Diversionary Centre (APDC)

North West Queensland Indigenous Community Social Services Limited; Mount Isa City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

SCHADS Level 7.1

Salary packaging

Professional development

Cultural safety

Job summary

North West Queensland Indigenous Community Social Services Ltd in Mount Isa invites applications for the Centre Manager at Arthur Petersen Diversionary Centre (APDC). The role leads a multidisciplinary team, drives service delivery, ensures compliance with funding agreements, and builds strong links with government agencies and community partners.

You will oversee daily operations, budgeting, reporting, and staff development, while upholding cultural safety and values of NWQICSS, to support

Qualifications

• Qualifications in Business, Management, Community Services or related field.
• Experience leading teams in human services or community programs.
• Experience with government funding contracts and reporting.
• Strong communication and problem-solving skills.
• Current Australian driver's license, Police check, Blue Card.

Responsibilities

• Lead and manage the daily operations of the APDC.
• Provide leadership, supervision and support to staff.
• Ensure programs operate in accordance with funding agreements and organisational policies.
• Monitor service delivery, performance outcomes and reporting requirements.
• Develop and maintain strong partnerships with internal and external stakeholders.
• Oversee budgeting, resource allocation and operational planning.
• Promote a positive workplace culture focused on teamwork, accountability and continuous improvement.
• Ensure compliance with Workplace Health and Safety requirements and organisational policies.

Skills

Leadership

Staff supervision

Governance

Contract management

Budgeting

Stakeholder engagement

Communication

Education

Bachelor's degree in Management

Tools

Microsoft Office

Reporting systems

Job description

Centre Manager - Arthur Petersen Diversionary Centre (APDC)

POSITION VACANT

North West Queensland Indigenous Community Social Services Ltd.

Full-time

About us

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally safe, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

About the program

The APDC plays a vital role in the community, offering alternatives to custody for public intoxication. As the Centre Manager, you will ensure that all programs are delivered to a high standard, professionally, ethically, and in accordance with NWQICSS values and the Diversionary Centre Service Agreement.

About the Role

As the APDC Manager, you will provide strategic leadership and oversee the day-to-day operations of the Arthur Petersen Diversionary Centre, ensuring high-quality service delivery and contractual compliance. You will lead a multidisciplinary team while building strong relationships with community stakeholders and government agencies.

The Centre delivers a range of important community programs, including:

• Cell Visitor Program
• Mount Isa Public Intoxication Program
• Community Patrol Program
• Rest and Recovery Program
• Orange Sky Program

This is an exciting opportunity to lead a service that makes a genuine difference in the lives of vulnerable people within our community.

Key Responsibilities

• Lead and manage the daily operations of the APDC.
• Provide leadership, supervision and support to staff.
• Ensure programs operate in accordance with funding agreements and organisational policies.
• Monitor service delivery, performance outcomes and reporting requirements.
• Develop and maintain strong partnerships with internal and external stakeholders.
• Oversee budgeting, resource allocation and operational planning.
• Promote a positive workplace culture focused on teamwork, accountability and continuous improvement.
• Ensure compliance with Workplace Health and Safety requirements and organisational policies.

About You

To be successful in this role, you will have:

• Qualifications in Business, Management, Community Services or a related field, or significant experience in a similar leadership role.
• Demonstrated leadership experience within the community or human services sector.
• Experience managing teams, staff performance and service delivery.
• Strong understanding of government funding contracts and reporting requirements.
• Experience working with vulnerable or at-risk individuals.
• Excellent communication, organisational and problem-solving skills.
• High-level computer skills, including Microsoft Office and reporting systems.
• The ability to work respectfully and effectively with Aboriginal and Torres Strait Islander people.
• A current Australian Open Driver's Licence.
• A current Police Check.
• A current Blue Card.

What We Offer

• Competitive salary under the SCHADS Award (Level 7.1).
• Salary packaging benefits.
• Professional development opportunities.
• A supportive and culturally safe workplace.
• The opportunity to lead a dedicated team making a meaningful impact across North West Queensland.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications due close of business: Wednesday 28 October 2026

NWQICSS is an equal opportunity employer committed to cultural safety. Interviews may commence before the closing date, so we encourage applicants to submit their applications early. Please note that only shortlisted candidates progressing to the interview stage will be contacted.

NWQICSS is committed to the safety and wellbeing of all clients, including vulnerable individuals and young people. All prospective employees must demonstrate suitability and commitment to safeguarding clients from abuse and harm.