Airline Support Specialist

Citrus Group; Sydney; On-site; AUD 48,000 - 65,000; Part time

Benefits offered by this job

Employee Assistance Program

Supportive, dynamic team environment

Training and development opportunities

Collaboration with leading airline 3

Job summary

Citrus Group is seeking an Airline Support Specialist to process hotel and ground transportation reservations and deliver professional, courteous service to airline staff. The role is fully on-site at a major Australian airline's office, with shifts Monday to Friday, including public holidays, alternating mornings and afternoons.

The position is casual with a rate of AU$40.84 per hour plus super and penalties.

Qualifications

• Knowledge of airline crew scheduling is advantageous.
• Experience with hotel and airline reservation systems or related functions preferred.
• Excellent computer skills.
• Ability to remain adaptable and build relationships with external and internal stakeholders.
• Overtime on weekends may be available.

Responsibilities

• Process hotel and ground transportation reservations with industry partners.
• Provide professional, courteous customer service to airline crew and address inquiries.
• Communicate airline operational changes to clients, hotels, and transportation partners to ensure coordination.

Skills

GDS systems

Hotel reservations

Airline reservation systems

Customer service

Stakeholder relations

Tools

Computers

Job description

About The Company

Our client is the global leader for crew accommodation solutions, and they are changing the way businesses manage travel. Their technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience and we are looking for dynamic, creative, and tech savvy individuals to join the team.

About The Role

The Airline Support Specialist processes hotel and ground transportation reservations, transacting with hotel and ground transportation partners, whilst providing professional, courteous and friendly customer service to airline staff.

A position like this is perfect for those from the travel or aviation industry who are seeking to move into a corporate role. You will be working fully onsite at the office of one of Australia's largest airlines.

This is a casual role, with operating hours from Monday to Friday (including shifts that fall on public holidays), alternating between morning shifts (6:30am-2:30pm) and afternoon shifts (2:00pm-10pm) every 4 weeks.

The rate of pay is $40.84 per hour plus super and penalties.

Duties

• Process hotel and ground transportation reservations, ensuring accuracy and timeliness in transactions with industry partners.
• Provide professional, courteous, and friendly customer service to airline crew, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Play a pivotal role in reflecting airline operational changes to clients, hotels, and transportation partners, ensuring seamless communication and coordination.

Skills & Experience

• Knowledge of airline crew scheduling is highly advantageous.
• Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
• Excellent computer skills.
• Ability to remain adaptable and build relationships with external stakeholders as well as internal team.
• There may be opportunities to work overtime on weekends.

Benefits

• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.
• A supportive, inclusive, and dynamic team environment.
• Training and development opportunities to maintain and expand your skill set.
• Working in partnership with leading international airline clients.
• Hotel discounts with our selected hotel partners.
• Possible extension subject to review at the end of the fixed-term.