Support Services Team Leader

Life Ur Way; Innisfail; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Life Ur Way in Queensland is seeking a Support Services Team Leader to guide the Disability Support Worker team and ensure high quality service delivery to NDIS Participants. The role requires availability for emergencies outside standard hours and reports to the Operations Manager.

You will provide coaching, manage performance, promote a positive work environment, oversee recruitment and training, ensure compliance with regulations, and liaise with external agencies.

Qualifications

• Experience leading/supervising teams in the community services sector.
• Ability to coach and supervise staff through performance reviews.
• Strong coordination and leadership to deliver client-centred supports.
• Experience supporting clients with complex needs.

Responsibilities

• Provide support, coaching and leadership to the Disability Support Worker team through supervision.
• Manage conflicts and address performance issues within the team.
• Promote a positive, respectful work environment.
• Identify and implement training for Disability Support Workers.
• Work with Operations Manager to recruit, induct and train new staff.
• Ensure compliance with legislative and Life Ur Way policies.
• Liaise with external agencies as required.
• Oversee Life Ur Way’s group activity programs.
• Assist in complaints management as required.

Skills

Leadership

Coaching

Staff supervision

Disability services experience

Communication

Education

Disability/Community Services qualification

Job description

The Support Services Team leader will lead and manage the Disability Support Worker team in providing support to NDIS Participants. This role works closely with other Life Ur Way streams to ensure effective service delivery. The Team Leader will be required to be available to respond to emergencies outside of standard business hours when required. The Support Services Team Leader will report to the Operations Manager.

Responsibilities and Duties

Provide support, guidance, coaching and leadership to the Disability Support Worker team through performance reviews and regular supervision.

Manage conflict, provide development opportunities, and address performance issues within the team.

Promote and maintain a positive, respectful, and enthusiastic work environment.

Identify, report, manage and respond to emerging issues in an appropriate and timely way.

Identify and implement relevant training for Disability Support Workers.

Work closely with other internal operating streams to ensure effective service delivery.

Work closely with the Operations Manager to recruit, induct, and train new staff.

Ensure compliance with legislative & regulatory requirements and Life Ur Way policies and procedures.

Development of internal documents such as newsletters and service reports.

Liaise with external agencies including WorkCover, Penninsula, etc. as required.

Oversee and manage Life Ur Way’s group activity programs.

Assist in complaints management as required.

Work collaboratively with management, staff, Participants and their families to manage challenges within supports (e.g. health declines, significant changes to Participant circumstances, challenging behaviors).

Other duties as required.

Mandatory Qualifications

Qualification in the Disability/Community Services sector is highly desirable.

Qld Drivers license.

NDIS Worker Screening Check.

Skills/Personal Attributes

Experience managing/supervising staff in the community services sector.

Strong coordination, leadership, and peer support skills.

Demonstrated experience supporting clients with complex needs.

Flexible and approachable personality.