Aged & Disability Care - Specialist Support Solutions

Specialist Support Solutions; Rockhampton Regional; On-site; AUD 39,000 - 47,000; Full time

Job summary

Specialist Support Solutions is seeking experienced Disability Support Workers for Rockhampton region across Gracemere, Mount Morgan and Yeppoon. You will provide person-centred support to participants with complex disability, mental health and behavioural needs, contributing to safety and independence.

You will work with participant teams, deliver essential personal care, daily living tasks, mobility support, and documentation while following care plans and organisational procedures.

Qualifications

• Minimum 12 months experience as a Disability Support Worker or in a similar care/support role.
• Experience supporting people with disability, complex support needs, mental health needs or behaviours of concern.
• Ability to provide respectful, person-centred and trauma-informed support.
• Ability to remain calm, professional and resilient in challenging situations.
• Strong communication, documentation and problem-solving skills.
• Ability to follow support plans, care plans, Behaviour Support Plans and organisational procedures.
• Willingness to complete participant-specific training and competency assessment where required.
• Ability to work as part of a participant team and communicate concerns appropriately.
• Availability to work a rotating roster, including mornings, afternoons, evenings, weekends, sleepovers, active nights and public holidays where required.

Responsibilities

• Providing personal care while maintaining dignity, privacy and independence.
• Supporting participants with activities of daily living, meal preparation, domestic assistance, appointments and community access.
• Providing safe manual handling support, including use of hoists, slings, wheelchairs and other mobility equipment.
• Supporting participants with emotional regulation, communication, social skills and independence.
• Implementing Positive Behaviour Support strategies in accordance with Behaviour Support Plans.
• Responding calmly and professionally to behaviours of concern, including verbal aggression, physical aggression, property damage, emotional dysregulation or inappropriate comments.
• Monitoring and reporting changes in physical health, emotional wellbeing, behaviour or presentation.
• Maintaining professional boundaries while building safe, consistent and supportive relationships.
• Completing accurate documentation, progress notes and incident reporting as required.

Skills

Disability support

Trauma-informed care

Communication

Documentation

Teamwork

De-escalation

Job description

Job Description

Experienced Disability Support Workers

Rockhampton, Gracemere, Mount Morgan and Yeppoon Region

Specialist Support Solutions is seeking experienced Disability Support Workers to join multiple participant teams across the Rockhampton, Gracemere, Mount Morgan and Yeppoon region.

We are recruiting across several teams that support participants with a range of complex disability, high intensity support, mental health, behavioural support and personal care needs. Successful applicants will be matched to participant teams based on their experience, skills, availability, suitability and the individual needs and preferences of each participant.

About the Role

As a Disability Support Worker, you will provide safe, respectful and person-centred support in accordance with each participants goals, support plans, care plans, behaviour support strategies and organisational procedures.

Depending on the participant team you are matched with, duties may include:

• Providing personal care while maintaining dignity, privacy and independence
• Supporting participants with activities of daily living, meal preparation, domestic assistance, appointments and community access
• Providing safe manual handling support, including use of hoists, slings, wheelchairs and other mobility equipment
• Supporting participants with emotional regulation, communication, social skills and independence
• Implementing Positive Behaviour Support strategies in accordance with Behaviour Support Plans
• Responding calmly and professionally to behaviours of concern, including verbal aggression, physical aggression, property damage, emotional dysregulation or inappropriate comments
• Monitoring and reporting changes in physical health, emotional wellbeing, behaviour or presentation
• Maintaining professional boundaries while building safe, consistent and supportive relationships
• Completing accurate documentation, progress notes and incident reporting as required

Participant Support Needs

We are seeking workers with experience in one or more of the following areas:

Complex Disability and Personal Care Support

• Personal care
• Manual handling and mobility support
• Hoisting and transfers
• Continence support
• Domestic assistance and daily living support
• Community access and social participation

Mental Health and Trauma-Informed Support

• Supporting participants with mental health concerns
• Maintaining a calm, consistent and trauma-informed approach
• Supporting participants during periods of emotional distress
• Using de-escalation strategies and person-centred communication
• Building trust and therapeutic rapport over time

Positive Behaviour Support

• Implementing Positive Behaviour Support Plans
• Supporting participants with behaviours of concern
• Following proactive, least restrictive and person-centred strategies
• Responding safely and professionally to behavioural escalation
• Supporting children, young people or adults with ASD Level 2 or 3, intellectual disability or complex behavioural presentations

High Intensity and Complex Care Supports

• Some participant teams require workers with experience, training or willingness to complete participant-specific competency assessment in areas such as:
• PEG feeding and enteral nutrition
• Dysphagia and mealtime management
• Seizure management and seizure first aid
• Medication assistance and medication documentation
• Blood Sugar Level monitoring
• Diabetes support
• Bowel care support
• Complex physical disability support
• Neurological conditions, including epilepsy

All high intensity supports must be delivered in accordance with participant-specific plans, organisational policies, training, delegation requirements and competency assessment.

Essential Requirements

Applicants must have:

• Minimum 12 months experience as a Disability Support Worker or in a similar care/support role
• Experience supporting people with disability, complex support needs, mental health needs or behaviours of concern
• Ability to provide respectful, person-centred and trauma-informed support
• Ability to remain calm, professional and resilient in challenging situations
• Strong communication, documentation and problem-solving skills
• Ability to follow support plans, care plans, Behaviour Support Plans and organisational procedures
• Willingness to complete participant-specific training and competency assessment where required
• Ability to work as part of a participant team and communicate concerns appropriately
• Availability to work a rotating roster, including mornings, afternoons, evenings, weekends, sleepovers, active nights and public holidays where required

Gender-Specific Support Requirements

Due to participant support needs, personal care requirements, dignity, privacy and participant preference, some participant teams require male support workers and some participant teams require female support workers.

Applicants will be considered and matched to appropriate teams based on participant needs, role requirements, experience, availability and suitability.

Desirable Experience

• Experience in any of the following areas will be highly regarded:
• PEG feeding and enteral nutrition
• Dysphagia and mealtime management
• Seizure management
• Diabetes support and BSL monitoring
• Bowel care
• Medication assistance
• Manual handling and hoisting
• Supporting participants with ASD Level 2 or 3
• Supporting participants with intellectual disability
• Supporting children or adolescents with complex behavioural needs
• Implementing Positive Behaviour Support strategies
• Mental health support
• Trauma-informed practice
• Responding to verbal aggression, physical aggression, emotional dysregulation or property damage

Compliance Requirements

• NDIS Worker Screening Clearance
• Working with Children Check, where required
• Current First Aid and CPR
• Driver licence and reliable transport
• Completion of required NDIS Worker Orientation and mandatory training modules
• Relevant qualifications or experience in disability, community services, health, mental health or individual support, where applicable

About You

You will be suited to this role if you are reliable, calm, observant and committed to delivering safe, respectful and high-quality support. You understand that every participant has individual needs, preferences and goals, and you are confident adapting your approach to suit the person you are supporting.

You will also understand the importance of professional boundaries, accurate documentation, confidentiality, teamwork and reporting concerns early.