Service Manager

Private Advertiser; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Private Advertiser in Adelaide, SA, is seeking a Service Manager to oversee daily operations across SIL houses and support teams. You will lead staff, manage client intake, rostering, and ensure safe, compliant service delivery while building strong stakeholder relationships.

You will drive service growth, handle incidents and complaints professionally, and contribute to continuous improvement with an engaged, values-driven team.

Qualifications

• Experience in disability services, SIL, NDIS or community support.
• Leadership experience managing teams in human services.
• Strong organisational, communication and conflict-resolution skills.
• Knowledge of NDIS requirements, safeguarding and quality processes.
• Current NDIS Worker Screening, Police Check, Driver's License.

Responsibilities

• Lead, support and supervise Team Leaders and Support Workers.
• Oversee client intake, onboarding and compatibility assessments.
• Manage daily operations across multiple SIL houses.
• Provide roster oversight and staffing continuity.
• Build relationships with families, Support Coordinators and external partners.
• Prepare service quotes and service agreements; ensure funding accuracy.
• Manage incidents, complaints and conflict resolution professionally.
• Ensure quality, safety and compliance across service delivery.
• Contribute to business development through enquiry conversion and service growth.

Skills

Leadership

Organisational skills

Communication

Conflict resolution

Prioritisation

Staff supervision

Education

Cert IV or higher in Disability / Community Services

Job description

As the Service Manager, you'll oversee the day-to-day operations of our houses and support teams, ensuring our participants receive safe, consistent, and empowering support. You will lead staff, manage client intake, oversee rostering, build stakeholder relationships, and support the growth of our services. This is a hands-on leadership role with variety every day. Some out of hour's work will be required.

Key responsibilities

Lead, support and supervise Team Leaders and Support Workers

Oversee client intake, onboarding and compatibility assessments

Manage daily operations across multiple SIL houses

Provide oversight of rosters, staffing levels and continuity of support

Build and maintain strong relationships with families, Support Coordinators and external partners

Prepare service quotes, service agreements and ensure funding accuracy

Manage incidents, complaints and conflict resolution professionally

Ensure quality, safety and compliance across all service delivery

Contribute to business development through enquiry conversion and service growth

About you

Experience in disability services, SIL, NDIS or community support

Leadership experience managing teams in human services

Strong organisational, communication and conflict-resolution skills

Ability to work across multiple sites and prioritise effectively

Knowledge of NDIS requirements, safeguarding and quality processes

Cert IV or higher in Disability, Community Services or related field (preferred)

Current NDIS Worker Screening, Police Check, Driver's License

Supportive leadership and an engaged, values-driven organisation

Opportunities to lead improvements and shape services

Professional development and career progression

A chance to genuinely make a difference every day