Support Services Growth & Renewals Leader

NTT Ltd Group Services United Kingdom Limited; Melbourne; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

NTT DATA in Australia seeks a senior commercial leader to own the growth strategy for Support Services, shape pricing and market positioning, and drive renewals excellence across installed-base contracts. You will lead a cross-functional team, coordinate with global product and local sales, and implement market-ready SDIS offerings while ensuring profitable execution.

The role requires 8+ years in services/MSS with proven revenue growth, strong stakeholder management, and a data-driven,

Qualifications

• Experience: 8+ years in services/MSS, proven revenue growth track record, renewals expertise, team leadership, commercial acumen.
• Skills: Commercial strategy development, stakeholder management, operational discipline, strategic thinking, communication, problem-solving.
• Mindset: Business architect mentality, customer-centric, ownership, collaborative leader.

Responsibilities

• Own the growth strategy and commercial positioning for Support Services across all market segments.
• Drive revenue expansion through improved offer positioning, pricing optimisation, and market penetration initiatives.
• Identify and evaluate new SS service offerings and commercial models aligned to market demand and TS portfolio strategy.
• Conduct competitive analysis and market intelligence to inform pricing, positioning, and go-to-market decisions.
• Oversee renewals strategy, governance, and team performance for the installed base across support services contracts.
• Build and lead a renewals team to drive annuity retention and expansion.
• Establish renewals segmentation strategy, lifecycle management, and escalation protocols for at-risk accounts.
• Track renewals pipeline, conversion rates, and forecasting accuracy; drive accountability for renewal targets.
• Define and maintain SS service offers, including pricing, packaging, SLAs, and commercial terms for market launch and ongoing refinement.
• Coordinate with Delivery, Operations, and Finance to ensure all SS offers are operationally feasible, cost-modeled, and margin-accretive.
• Develop and maintain sales collateral, value propositions, ROI models, and competitive positioning for SS and SDIS services.
• Ensure compliance with contracting, billing, vendor agreements, and operational requirements for all SS offerings.
• Own the successful introduction, enablement, adoption, and commercial performance of globally developed SDIS services within Australia.
• Act as liaison between Global Product teams and local sales, delivery, operations, finance, and vendor stakeholders to ensure SDIS products are market-ready and positioned for adoption.
• Coordinate SDIS localisation and local launch planning.
• Monitor SDIS pipeline, adoption, and revenue performance; identify opportunities for upsell, cross-sell, and attach within the SS portfolio.
• Develop and deliver enablement sessions for sales, presales, client success, and delivery teams on SS and SDIS offerings.
• Ensure teams understand service features, benefits, target use cases, competitive differentiation, and renewal strategies.
• Support strategic opportunities, bids, proposals, and high-value renewals with commercial and technical guidance.
• Provide operational support to Delivery teams on service delivery excellence, SLA attainment, customer satisfaction, and cost management.
• Establish performance metrics and governance cadence for SS revenue, profitability, renewal conversion, and SDIS adoption.
• Coordinate vendor relationships, partner programmes, and backout policies to ensure alignment with commercial and operational objectives.
• Drive continuous improvement through market feedback, customer insights, and post-renewal/post-engagement reviews.
• Act as primary point of contact and commercial leader for SS and SDIS across Sales, Delivery, Operations, Finance, Procurement, and Global Product teams.
• Provide regular performance reporting, market insights, and strategic recommendations to TS leadership.

Skills

Commercial strategy

Stakeholder management

Operational discipline

Strategic thinking

Communication

Problem-solving

Job description

NTT DATA in Australia seeks a senior commercial leader to own the growth strategy for Support Services, shape pricing and market positioning, and drive renewals excellence across installed-base contracts. You will lead a cross-functional team, coordinate with global product and local sales, and implement market-ready SDIS offerings while ensuring profitable execution.

The role requires 8+ years in services/MSS with proven revenue growth, strong stakeholder management, and a data-driven,