Support Services Growth & Renewal Leader

NTT; Melbourne; Hybrid; AUD 170,000 - 230,000; Full time

Job summary

NTT DATA in Australia seeks a Senior leader to own growth, enablement, and commercial readiness for the Support Services line. You will drive market penetration, renewals excellence, and profitable SDIS adoption, collaborating across Sales, Delivery, Operations, and Finance to ensure sustainable revenue growth.

The role requires 8+ years in services/MSS with a proven revenue track record, strong stakeholder management, and a customer-centric mindset.

Qualifications

• Experience: 8+ years in services/MSS with revenue growth and renewals expertise.
• Proven leadership of teams and strong commercial acumen.
• Ability to develop and execute go-to-market plans across markets.

Responsibilities

• Own growth strategy and commercial positioning for Support Services in Australia.
• Lead renewals strategy, governance, and annuity retention.
• Define and maintain SS offers with pricing, SLAs, and terms.
• Coordinate with Delivery, Operations, and Finance for feasible, margin-friendly offerings.
• Drive SDIS enablement, market adoption, and revenue performance.
• Provide enablement to Sales, GTM, and Delivery teams with persuasive collateral.

Skills

Commercial strategy

Stakeholder management

Operational discipline

Strategic thinking

Communication

Problem solving

Job description

NTT DATA in Australia seeks a Senior leader to own growth, enablement, and commercial readiness for the Support Services line. You will drive market penetration, renewals excellence, and profitable SDIS adoption, collaborating across Sales, Delivery, Operations, and Finance to ensure sustainable revenue growth.

The role requires 8+ years in services/MSS with a proven revenue track record, strong stakeholder management, and a customer-centric mindset.