Support Services Growth & Renewals Lead

NTT DATA, Inc.; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid Working

Job summary

NTT DATA is seeking a Support Services Lead in Australia to drive growth, renewals excellence, and commercial readiness for the SS business line. You will enable SDIS adoption, coordinate with Global Product teams and local sales, and oversee pricing, packaging, and SLAs to maximise margin and revenue growth.

The role requires strong strategic thinking, deep commercial acumen, and the ability to lead cross-functional teams across sales, delivery, operations, and finance in a hybrid working

Qualifications

• Experience in developing commercial strategy for services/MSS.
• Strong stakeholder management and cross-functional collaboration.
• Ability to translate market insights into executable plans.

Responsibilities

• Own the growth strategy and commercial positioning for Support Services across all market segments.
• Drive revenue expansion through pricing optimisation and market penetration initiatives.
• Oversee renewals strategy, governance, and team performance for installed base.
• Build and lead renewals team to drive annuity retention and expansion.
• Define and maintain SS service offers, including pricing, SLAs, and terms.
• Coordinate with Delivery, Operations, and Finance to ensure margin-accretive offers.
• Develop and maintain sales collateral, ROI models, and competitive positioning.
• Ensure contracting, billing, and vendor agreements comply with requirements.
• Lead enablement sessions for sales, presales, client success, and delivery teams.
• Provide governance cadence and performance reporting to leadership.

Skills

Commercial strategy

Stakeholder management

Operational discipline

Strategic thinking

Communication

Problem solving

Job description

NTT DATA is seeking a Support Services Lead in Australia to drive growth, renewals excellence, and commercial readiness for the SS business line. You will enable SDIS adoption, coordinate with Global Product teams and local sales, and oversee pricing, packaging, and SLAs to maximise margin and revenue growth.

The role requires strong strategic thinking, deep commercial acumen, and the ability to lead cross-functional teams across sales, delivery, operations, and finance in a hybrid working