Support Services Growth & Renewals Lead

Dimension Data Solutions Limited (Kenya); Melbourne; On-site; AUD 160,000 - 210,000; Full time

Job summary

NTT DATA Australia is seeking a Lead for Support Services to drive growth, enablement, and commercial readiness for the SS business line. You will coordinate with sales, delivery, operations, and finance to ensure offerings are market-ready, margin-accretive, and positioned for sustainable revenue growth.

The role emphasizes renewals excellence, annuity management, and successful adoption of globally developed SDIS services within Australia, with a focus on market penetration and value-based

Qualifications

• 8+ years in services/MSS sector.
• Proven revenue growth track record.
• Renewals strategy and execution experience.

Responsibilities

• Own the growth strategy and commercial positioning for Support Services across market segments.
• Drive revenue expansion through pricing optimisation and market penetration initiatives.
• Oversee renewals strategy, governance, and team performance for installed base.
• Define and maintain SS service offers, pricing, SLAs, and terms.
• SDIS market growth, enablement, and adoption coordination within Australia.
• Lead cross-functional enablement for sales, delivery, and finance.

Skills

Revenue growth

Renewals expertise

Commercial leadership

Market enablement

Job description

NTT DATA Australia is seeking a Lead for Support Services to drive growth, enablement, and commercial readiness for the SS business line. You will coordinate with sales, delivery, operations, and finance to ensure offerings are market-ready, margin-accretive, and positioned for sustainable revenue growth.

The role emphasizes renewals excellence, annuity management, and successful adoption of globally developed SDIS services within Australia, with a focus on market penetration and value-based