Support Officer (Administration) -Sunshine Coast (1/9350)

Carers QLD; Maroochydore; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

Tax benefits

Gifted day

Fitness passport

Private health discount

Professional development

Job summary

Carers QLD on the Sunshine Coast is recruiting a Support Officer (Administration) based in Maroochydore. You will handle front-line inquiries, schedule meetings, and provide admin support for the NDIS Local Area Coordinator Program, ensuring accurate data in the NDIA system and a welcoming service to participants and carers.

The role emphasizes attention to detail, ability to manage priorities, and strong IT skills, with a supportive not-for-profit work environment and ongoing professional

Qualifications

• Extremely high attention to detail in a fast-paced environment.
• Experience engaging with the community and carers.
• Strong IT skills to support administration and data tasks.
• Excellent customer service as a first point of contact.

Responsibilities

• Record appointments, notes and actions in the NDIA Business System.
• Schedule participant contact and meetings.
• Provide welcoming customer service to participants and visitors at site.
• Organise venues, catering and meeting logistics as required.
• Answer enquiries and refer to internal stakeholders when needed.
• Contribute to a supportive, flexible team environment.

Skills

Attention to detail

Customer service

IT skills

Community engagement

Job description

Support Officer (Administration) -Sunshine Coast (1/9350)

This position is based in our Maroochydore Office on the Sunshine Coast. Our team delivers the NDIS Local Area Coordinator Program for the Sunshine Coast area. Our Support Officers aka Administration Superstars are an essential part of our everyday operations, and your passion, motivation and customer service expertise are paramount to the success of the team and our work supporting the community! This position will provide administrative support to all levels of the NDIS Local Area Coordinator Program team.This includes welcoming, providing information to participants, families, and carers, as their first point of contact with the organisation.

Our future Administration Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst managing competing priorities, experience in engaging with the community, great sense of humour and strong IT skills.

Key Duties:

• Using the NDIA Business System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.
• Scheduling participant contact and meetings.
• Provide a professional and welcoming customer service experience to all participants, carers, families and visitors who attend at site.
• Schedule and prepare meeting rooms, materials and equipment as required.
• Organise venues and catering for meetings, training sessions & events as required.
• Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.
• Join a fantastic team for this full-time role with an attractive Remuneration Package of CSW2.1 - $71,570.72per annum (+ 12% super).
• Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).
• Gifted Day for Christmas
• Fitness Passport
• Origin Electric Employee Benefits Program
• Access to Discounted Corporate Private Health with Medibank, BUPA & HCF.
• Professional development through ongoing training.
• The opportunity to enact real and rewarding change in the lives of those you work with and for.
• A flexible and supportive work environment where your contribution is highly valued.

is an equal opportunity employer, and we encourage applications from people with a disability, from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTQIA+ community. We are committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. This is not only reflected in our values and day to day operations, but also in our positive rapid growth and hence a new opportunity that we would love to invite you to explore!