NDIS OFFICE MANAGER

Can Do Property Group; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Diversity & inclusion

Employee assistance programmes

Flexible working

Job summary

Can Do Property Group in One Mile, Queensland, is seeking an experienced NDIS Office Manager to oversee day-to-day administrative operations, ensure NDIS compliance and support service delivery teams.

The role focuses on documentation, rostering, invoicing, risk management and reporting, with a collaborative, inclusive workplace. We offer competitive remuneration and professional development opportunities.

Qualifications

• Proven experience in an NDIS or disability support services environment.
• Strong organisational and administrative skills with ability to multitask.
• Experience with NDIS management systems and MS Office.
• Excellent written and verbal communication with diverse stakeholders.
• Current knowledge of NDIS Quality and Safeguards standards is advantageous.

Responsibilities

• Manage administrative and office operations for NDIS service delivery.
• Maintain compliant participant files, service agreements and funding records.
• Coordinate rostering and scheduling of support staff.
• Process invoicing and NDIS funding records.
• Ensure compliance with NDIS standards and internal policies.
• Liaise with participants, families and external stakeholders.
• Support management with reporting, data analysis and performance monitoring.

Skills

NDIS knowledge

Administrative skills

Organisational skills

MS Office

Communication

Records management

Teamwork

Customer service

Education

Administration qualification

Business administration degree

NDIS qualification (advantage)

Tools

NDIS management system

Microsoft Office

Job description

Can Do Property Group is a forward-thinking organisation committed to delivering exceptional support services within the community and disability sectors. We are dedicated to empowering individuals and creating meaningful opportunities for those we support. Our team is driven by a passion for making a real difference in people's lives, and we pride ourselves on fostering an inclusive, collaborative workplace culture where every team member is valued and supported in their professional growth.

About the role

We are seeking an experienced NDIS Office Manager to join our team at our One Mile, Queensland location on a full-time basis. This is a pivotal administrative and operational role that will be instrumental in supporting the efficient delivery of our NDIS services. As NDIS Office Manager, you will be responsible for overseeing the day-to-day operational functions of our office, ensuring compliance with NDIS requirements, and providing essential support to our service delivery teams. This position plays a critical role in maintaining the smooth functioning of our organisation and directly contributes to the quality of support we provide to our participants.

Key responsibilities

• Manage and oversee all administrative and office operations, ensuring efficient day-to-day functioning of the NDIS service delivery
• Maintain accurate and compliant NDIS documentation, including participant files, service agreements, and funding records
• Coordinate scheduling and rostering of support staff to ensure service delivery commitments are met
• Process invoicing, billing, and financial records related to NDIS claims and funding
• Ensure compliance with NDIS Quality and Safeguards Commission requirements and internal policies
• Liaise with participants, families, and external stakeholders to provide administrative support and information
• Manage office resources, including equipment, supplies, and facilities maintenance
• Develop and implement administrative systems and procedures to improve operational efficiency
• Provide support to the management team on reporting, data analysis, and performance monitoring
• Conduct inductions and provide administrative training to new team members
• Monitor and manage risk and safeguarding protocols within the office environment

What we’re looking for

• Proven experience working in an NDIS or disability support services environment, with a solid understanding of NDIS policies, funding mechanisms, and compliance requirements
• Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities effectively
• Proficiency in Microsoft Office applications and experience with NDIS management systems or similar database software
• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders
• Demonstrated knowledge of disability support services, safeguarding principles, and person-centred approaches
• Strong attention to detail and commitment to maintaining accurate records and documentation
• Ability to work independently and as part of a collaborative team
• Customer service orientation and empathy towards people with disabilities and their families
• Relevant qualifications in administration, office management, or business administration (preferred)
• Current knowledge of NDIS Quality and Safeguards Commission standards and quality indicators (advantageous)

What we offer

• competitive remuneration
• professional development opportunities to enhance your skills and career progression
• supportive workplace culture that values diversity and inclusion
• We provide access to employee assistance programmes and wellness initiatives to support your health and wellbeing.
• We recognise the importance of work-life balance and strive to create a flexible working environment where possible.

As an employer, we are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, including those with lived experience of disability.