Support Officer (Administration) -Sunshine Coast

Carers QLD; Maroochydore; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

Remuneration package

Not-for-Profit Tax Benefits with RemS​

Gifted Day for Christmas

Fitness Passport

Origin Electric Employee Benefits

Private health discounts

Job summary

Carers QLD on the Sunshine Coast is seeking a Support Officer (Administration) based in our Maroochydore Office. You will provide administrative support to all levels of the NDIS Local Area Coordinator Program, welcoming participants, families and carers as the first point of contact.

Ideal candidates have strong IT skills, attention to detail, and experience engaging with the community. The role offers a full-time position with a remuneration package including superannuation.

Qualifications

• Experience providing customer service to diverse participants, families and carers.
• Extremely high attention to detail in fast-paced environments.
• Ability to manage competing priorities and maintain data accuracy.

Responsibilities

• Record appointments, notes and actions in the NDIA Business System to ensure accurate data.
• Schedule participant contact and meetings.
• Provide welcoming customer service to participants, carers, families and visitors on site.
• Schedule and prepare meeting rooms, materials and equipment as required.
• Organise venues and catering for meetings, training sessions & events.
• Respond to participant enquiries and refer to internal stakeholders as needed.
• Offer dedicated administrative support in a full-time role with a competitive remuneration package.

Skills

Customer service

Attention to detail

Time management

Interpersonal skills

Tools

NDIA Business System

Microsoft Office

Job description

Support Officer (Administration) -Sunshine Coast

This position is based in our Maroochydore Office on the Sunshine Coast. Our team delivers the NDIS Local Area Coordinator Program for the Sunshine Coast area. Our Support Officers aka Administration Superstars are an essential part of our everyday operations, and your passion, motivation and customer service expertise are paramount to the success of the team and our work supporting the community! This position will provide administrative support to all levels of the NDIS Local Area Coordinator Program team.This includes welcoming, providing information to participants, families, and carers, as their first point of contact with the organisation.

Our future Administration Superstar will have extremely high attention to detail, the ability to work in a fast-paced environment whilst managing competing priorities, experience in engaging with the community, great sense of humour and strong IT skills.

Key Duties:

• Using the NDIA Business System to record appointments, notes, and actions to ensure the development and maintenance of accurate data.


• Scheduling participant contact and meetings.


• Provide a professional and welcoming customer service experience to all participants, carers, families and visitors who attend at site.


• Schedule and prepare meeting rooms, materials and equipment as required.


• Organise venues and catering for meetings, training sessions & events as required.


• Providing general information in response to participant enquiries and refer to appropriate internal stakeholders when required.


• Join a fantastic team for this full-time role with an attractive Remuneration Package of CSW2.1 - $71,570.72per annum (+ 12% super).


• Excellent Not-for-Profit Tax Benefits with RemServ + transfer your long service leave via QLEAVE (if applicable).


• Gifted Day for Christmas


• Fitness Passport


• Origin Electric Employee Benefits Program


• Access to Discounted Corporate Private Health with Medibank, BUPA & HCF.


• Professional development through ongoing training.


• The opportunity to enact real and rewarding change in the lives of those you work with and for.


• A flexible and supportive work environment where your contribution is highly valued.

is an equal opportunity employer, and we encourage applications from people with a disability, from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTQIA+ community. We are committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. This is not only reflected in our values and day to day operations, but also in our positive rapid growth and hence a new opportunity that we would love to invite you to explore!