Support Officer

Queensland Ambulance Service; Caloundra; On-site; AUD 42,000 - 54,000; Full time

Job summary

Queensland Ambulance Service in Caloundra seeks a Support Officer to provide efficient administrative support to the Business Support Officer and regional office. You will respond to enquiries from internal and external clients, manage records, and assist with financial and human resource processing activities.

You will help with strategic and operational planning and contribute to implementing processes to ensure the region operates smoothly.

Qualifications

• Experience delivering professional administrative services, including financial and HR management processes.
• Strong attention to detail with the ability to plan and prioritise tasks to meet deadlines.
• Excellent communication, negotiation, consultation and collaboration with internal/external stakeholders.
• Motivated, energetic, proactive and focused on high-quality customer service.

Responsibilities

• Respond to enquiries from internal and external clients.
• Undertake record management duties.
• Provide support with financial and human resource management processing activities.
• Assist management with strategic and operational planning and implementation of processes.

Skills

Attention to detail

Planning and prioritisation

Communication skills

Customer service

Team collaboration

Ethical workplace

HR/Financial processes

Job description

Queensland Ambulance Service – Caloundra QLD

The Support Officer provides efficient and confidential administrative support to the Business Support Officer (BSO) and the regional office. The role is required to respond to enquiries from internal and external clients, undertake record management duties, provide support with financial and human resource management processing activities, and assist management with strategic and operational planning and implementation of processes, to ensure the effective operation of the region.

We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

• Detailed knowledge, understanding and experience in the delivery of professional administrative services including financial and human resource management processes.
• Demonstrated high level attention to detail and the ability to plan and prioritise tasks to achieve required outcomes and meet deadlines.
• Demonstrated well developed communication, negotiation, consultation and collaboration skills and the ability to build and maintain productive relationships with internal and external stakeholders.
• A highly motivated, energetic and proactive approach to work and a proven commitment to the provision of high-quality customer service.
• Proven ability to work effectively both independently and as part of a collaborative team.
• Demonstrated commitment to implement practices which promote a fair and ethical workplace, employment equity, cultural diversity and occupational health and safety.

Mandatory/Special conditions/Other requirements

The following mandatory requirements, special conditions and/or other requirements apply to this role:

• The incumbent may be required to travel on official business and the possession of a C class driver's licence may be required.

Applications to remain current for 12 months.