Support Manager - Oracle Applications

eHealth NSW; Willoughby; Hybrid; AUD 180,000 - 202,000; Full time

Benefits offered by this job

Hybrid work model

Salary packaging

Wellbeing initiatives

Job summary

eHealth NSW is seeking a Support Manager for Oracle Applications at Health Manager Level 5. Lead the teams supporting Oracle E-Business Suite and Fusion Applications across NSW Health, ensuring performance, resilience and continuous improvement of critical statewide systems.

You will drive incident management, governance of releases, and partnerships with Oracle and vendors to optimise service delivery. Hybrid work options and a strong career growth path are offered.

Qualifications

• Extensive experience leading enterprise Oracle E‑Business Suite and Fusion support services.
• Significant knowledge of Oracle Payroll for Australian organisations.
• Experience with eHealth custom apps such as VaxLink, RUM, UROC and eRoPP.
• Strong vendor management and ITIL service governance.

Responsibilities

• Lead the teams delivering Oracle Applications support across NSW Health.
• Oversee major incident resolution and service recovery for critical systems.
• Govern release, change and environment management of Oracle updates.
• Partner with senior stakeholders, vendors and Oracle to shape service strategy.
• Drive continuous improvement and resilience of enterprise Oracle platforms.

Skills

Oracle EBS

Fusion Apps

Oracle Payroll

ITIL

Job description

Support Manager – Oracle Applications (Health Manager Level 5)

Lead the Support and Performance direction of Oracle applications across NSW Health, ensuring the performance, resilience, and continuous improvement of critical statewide systems – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary from $180,279 up to $201,662 + 12% Super + 17.5% annual leave loading
• Applications Close: 11:59pm, Monday 2nd November 2026

Your work matters at eHealth NSW. As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.

Join the Team

As the Application Support Manager - Oracle Applications, you’ll lead the teams and services behind some of NSW Health’s most critical Oracle platforms. You’ll drive service excellence, oversee enterprise support operations, manage major incidents and vendor partnerships, and champion continuous improvement across Oracle E-Business Suite and Fusion Applications environments. This is an opportunity to influence statewide outcomes, build high-performing teams, and ensure the resilience, performance, and future direction of essential digital services.

• Lead the support and performance of enterprise Oracle platforms supporting HR, Payroll, Finance, ERP and HCM services across NSW Health.
• Manage and develop a high-performing support team, driving capability uplift, collaboration and service excellence.
• Drive major incident resolution and service recovery outcomes as the senior escalation point for critical business systems.
• Govern release, change and environment management, ensuring seamless Oracle updates, upgrades and business readiness.
• Partner with senior stakeholders, vendors and Oracle to shape service strategy, optimise performance and deliver continuous improvement.

View the position description here

About You

We’re looking for someone who:

• Has extensive experience leading enterprise Oracle E-Business Suite and Fusion support services in complex environments.
• Significant knowledge in Oracle Payroll for Australian organisations
• Significant knowledge of eHealth custom applications, such as VaxLink, RUM, UROC, and eRoPP.
• Brings deep knowledge of Oracle SaaS operations, release governance, and ITIL service management.
• Influences senior stakeholders and turns technical challenges into strategic business outcomes.
• Drives service excellence through strong vendor partnerships, performance governance, and continuous improvement.
• Inspires and develops high-performing teams while building capability for the future.

Why work at eHealth NSW

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Salary packaging to maximise your take-home pay
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.