Associate Engineer

NSW Health; Willoughby; Hybrid; AUD 119,000 - 140,000; Full time

Benefits offered by this job

Hybrid and flexible working options

Salary packaging

Career development and learning

Job summary

eHealth NSW, the digital centre of excellence for NSW Health, is hiring an Associate Engineer to support, troubleshoot and improve Microsoft 365 services across Teams, SharePoint Online, OneDrive and Exchange Online. You will gain hands-on experience in Agile delivery, service operations and deployment, helping deliver reliable digital solutions for clinicians and support staff.

You will join a team that values collaboration, problem solving and continuous improvement, with hybrid flexibility

Qualifications

• Experience supporting enterprise collaboration platforms (Teams, SharePoint Online, OneDrive, Exchange Online, hybrid Exchange)
• Knowledge of Agile, DevOps, PowerShell scripting, automation and Microsoft 365 administration
• Strong problem-solving skills in large or highly governed environments
• Collaborative approach with focus on delivering positive customer outcomes
• Interest in developing technical skills and contributing to continuous improvement

Responsibilities

• Keep Microsoft 365 collaboration services running smoothly by troubleshooting incidents, requests and technical issues across Teams, SharePoint Online, OneDrive and Exchange Online.
• Build and share knowledge by documenting solutions and creating Knowledge Base articles.
• Participate in Agile and DevOps ways of working, contributing to stories and tasks across development, testing, automation and deployment.
• Investigate technical challenges and support improvements that strengthen service quality and efficiency.
• Collaborate with engineers and delivery teams to solve problems, manage risks and improve security and user experience.

Skills

Microsoft 365 administration

Agile

DevOps

PowerShell scripting

Troubleshooting

Customer outcomes

Tools

Microsoft Teams

SharePoint Online

OneDrive

Exchange Online

PowerShell

Job description

Grow your engineering career with hands-on experience solving technical challenges and delivering reliable digital solutions.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary, from $118,821 - $140,201 + 12% Super + 17.5% annual leave loading

Applications Close:

11:59pm, 08 November 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.

Join the Team

As an Associate Engineer, you’ll work alongside experienced engineers to support, troubleshoot and improve digital products and platforms. You’ll gain hands‑on experience across service operations and Agile delivery, contributing to development, testing and deployment activities while helping deliver reliable services for our customers.

In this role, you will:

• Keep Microsoft 365 collaboration services running smoothly by troubleshooting incidents, requests and technical issues across platforms such as Microsoft Teams, SharePoint Online, OneDrive and Exchange Online.
• Build and share knowledge by documenting solutions, maintaining technical documentation and creating helpful Knowledge Base articles.
• Participate in Agile and DevOps ways of working, contributing to stories and tasks across development, testing, automation and deployment.
• Investigate technical challenges and support improvements that strengthen service quality and efficiency.
• Collaborate with engineers and delivery teams to solve problems, manage risks and support improvements that strengthen service quality, security and user experience.

View the position description here

About You

We are looking for someone who brings:

• Experience supporting enterprise collaboration and communication platforms such as Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, hybrid Exchange and Microsoft 365 Groups, supported by relevant qualifications or equivalent experience.
• Knowledge of modern ICT delivery and operational practices, including Agile, DevOps, PowerShell scripting, automation and Microsoft 365 administration.
• Strong problem-solving skills and an ability to investigate and troubleshoot technical issues in large or highly governed environments.
• A collaborative approach and commitment to delivering positive customer outcomes.
• An interest in developing your technical skills and contributing to continuous improvement.

What’s in it for You?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
  

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Chantelle and quote REQ701763.

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.