Platform Designer (ServiceNow) – Hybrid UX Specialist

NSW Health; Willoughby; Hybrid; AUD 119,000 - 140,000; Full time

Job summary

eHealth NSW is seeking an Associate Platform Designer to shape digital experiences across NSW Health in a ServiceNow context. This role offers hybrid flexibility, a competitive salary, and strong career growth opportunities.

You will design UX/UI artefacts, collaborate with product owners and developers, and lead user research to inform design decisions. Located in Sydney-area partnerships like Chatswood, St Leonards or Charlestown, this role supports health-wide digital transformation.

Responsibilities

• Deliver UX/UI artefacts: wireframes, prototypes and high-fidelity mocks for ServiceNow.
• Collaborate across Product Owners, designers and developers to shape user-centred digital experiences.
• Shape employee journeys, workflows and forms to improve NSW Health UX.
• Lead user research and usability testing to turn insights into design improvements.
• Establish design standards and style guides for consistent platform experiences.
• Apply human-centred design across the full lifecycle from research to UI delivery.
• Engage stakeholders and collaborate in multidisciplinary teams.
• Pursue continuous learning in UX research, UI design and enterprise platforms.
• Deliver high-quality design outcomes in large-scale environments.
• Translate insights into intuitive and impactful digital experiences.

Job description

This is a great job opportunity and a great team to work for. Contact me if you have any questions.

If you apply to any job, we'll treat you as a referral from Olivia.

Associate Platform Designer (Health Manager Level 2)

Shape the digital experiences used across NSW Health in a leading ServiceNow team – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary from $118,821.00 up to $140,201.00 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Sunday 25th October 2026


Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW .


Join the Team
As an Associate Platform Designer within our ServiceNow team, you will play a key role in delivering user-centred design solutions that enhance the employee experience across NSW Health. Working across projects and BAU enhancements, you will apply end-user insights to create intuitive, accessible and consistent platform experiences while contributing to the development of design standards and best practices.

In this role, you will:

• Deliver UX/UI design artefacts, including wireframes, prototypes and high-fidelity mock-ups for ServiceNow initiatives.
• Collaborate with Product Owners, designers and developers throughout discovery and delivery to shape and deliver user-centred digital experiences.
• Shape employee journeys, workflows and forms that improve the user experience across NSW Health.
• Lead user research and usability testing to turn insights into meaningful design improvements.
• Establish and apply design standards, style guides and best practices to ensure consistent platform experiences.
• Demonstrated experience applying human-centred design methodologies across the full design lifecycle, from research and ideation through to prototyping, testing and UI delivery.
• Strong stakeholder engagement, communication and collaboration skills, with the ability to work effectively in multidisciplinary teams.
• A passion for continuous learning and professional development in user research, UX/UI design and enterprise digital platforms.
• Proven ability to deliver high-quality design outcomes within complex or large-scale environments.
• A user-focused mindset with the ability to translate insights into intuitive and impactful digital experiences.

Why work at eHealth NSW
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

How to Apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Lyssandro Reis and quote REQ700664.


Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.