Senior Platform Designer

Nsw Health; Sydney; Hybrid; AUD 154,000 - 183,000; Full time

Benefits offered by this job

Hybrid work options

Additional day off per month

Salary packaging

Job summary

eHealth NSW is seeking a Senior Platform Designer to lead user-centred design for NSW Health’s ServiceNow platform. You will guide discovery, design, and delivery with a focus on accessible, scalable artefacts and strong stakeholder collaboration.

The role emphasizes mentoring junior designers, delivering workshops, and turning insights into practical, user-focused solutions across complex enterprise environments.

Qualifications

• Demonstrated experience leading human-centred design initiatives across enterprise or SaaS platforms.
• Ability to translate user research into practical design solutions and scalable artefacts.
• Strong collaboration across product owners, developers and business teams.

Responsibilities

• Lead user-centred design initiatives across ServiceNow programs and projects with product owners and developers.
• Own end-to-end design lifecycle from discovery to prototyping and high-fidelity design.
• Facilitate workshops and translate insights into impactful design solutions.

Skills

User research

Design leadership

ServiceNow design

Workshops facilitation

Prototyping & high-fidelity design

Stakeholder engagement

Mentoring

Human-centred design

Tools

ServiceNow

Job description

Senior Platform Designer (Health Manager Level 4)

Lead the design of digital experiences that impact employees across NSW Health, driving user-centred innovation on one of the state's largest ServiceNow platforms – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary from $153,559.00 up to $182,954.00 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Monday 26th October 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW .

Join the Team

As a Senior Platform Designer in our ServiceNow team, you'll lead the design of intuitive, user-focused digital experiences that make a real impact across NSW Health. By combining user research, design leadership and strategic collaboration, you'll turn insights into scalable solutions that support major programs, projects and platform enhancements.

In this role, you will:

• Lead user-centred design initiatives across strategic ServiceNow programs and projects, working closely with Product Owners and developers throughout discovery and delivery.
• Drive the end-to-end design lifecycle, from discovery and research through to prototyping and high-fidelity design.
• Facilitate workshops and collaborate with stakeholders to turn insights into impactful design solutions.
• Produce accessible, scalable design artefacts that promote consistency across the ServiceNow platform.
• Mentor junior designers and foster a culture of design excellence across the team.
• Demonstrated experience leading human-centred design initiatives across the full design lifecycle within complex enterprise or SaaS environments.
• Proven ability to translate user research and insights into practical, user-focused design solutions.
• Strong stakeholder engagement and collaboration skills, with the ability to work effectively across technical and business teams.
• Hands-on experience delivering workshops, user research, wireframes, prototypes and high-fidelity designs.
• A passion for mentoring others, building design capability and fostering a culture of design excellence.

Why work at eHealth NSW

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.