Junior Service Desk Analyst

eHealth NSW; St Leonards; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Hybrid and flexible working

Allocation day off per month

Salary packaging

Career development

Wellbeing initiatives (FitnessPassport

Job summary

eHealth NSW in St Leonards is seeking a Junior Service Desk Analyst to keep essential healthcare applications running smoothly. The role offers hybrid work, temporary full-time status for up to 12 months with potential extension, and a competitive starting salary from 61,743 AUD plus 12% super and 17.5% annual leave loading.

You will handle first-level ICT support, incident logging, and documentation while delivering patient-centred service.

Qualifications

• Customer-focused, organised and keen to develop ICT skills in a public sector environment.
• Strong interest in ICT and service desk support.
• Basic knowledge of Windows operating systems, Microsoft 365 and enterprise applications.
• Clear communication and a professional phone manner.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team and follow established processes.

Responsibilities

• Providing first-level ICT support via phone, email, and service management tools.
• Logging, prioritising, and resolving incidents and requests in accordance with SLAs.
• Troubleshooting basic hardware, software, and application issues.
• Supporting user access, password resets, and onboarding/offboarding processes.
• Escalating complex issues to specialist teams as required.
• Maintaining accurate documentation and contributing to knowledge articles.
• Delivering professional, patient-centred customer service aligned to NSW Health values.

Skills

Customer-focused

ICT interest

Windows basics

Microsoft 365

Enterprise apps

Clear communication

Problem solving

Team player

Job description

Junior Service Desk Analyst (Computer Operator Grade 1) Keep essential healthcare applications running smoothly across NSW – plus extra days off.

• Temporary Full-Time Exempt for up to 12 months, with potential for extension or to apply for future permanent opportunities
• Hybrid flexibility for work-life balance St Leonards
• Attractive salary, from $61,743 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, Wednesday 4th November 2026

Your work matters at eHealth NSW. As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future. Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW Join the T

In this role, you will:

• Providing first-level ICT support via phone, email, and service management tools
• Logging, prioritising, and resolving incidents and requests in accordance with SLAs
• Troubleshooting basic hardware, software, and application issues
• Supporting user access, password resets, and onboarding/offboarding processes
• Escalating complex issues to specialist teams as required
• Maintaining accurate documentation and contributing to knowledge articles
• Delivering professional, patient-centred customer service aligned to NSW Health values

About You

• You are customer-focused, organised, and keen to develop your ICT skills within a public sector environment.
• A strong interest in ICT and service desk support
• Basic knowledge of Windows operating systems, Microsoft 365, and enterprise applications
• Clear communication skills and a professional phone manner
• Strong problem-solving skills and attention to detail
• The ability to work effectively in a team and follow established processes

What’s in it for You

• Hybrid and flexible working options to support balance and productivity
• Allocation day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights as an Australian citizen, permanent resident, or New Zealand citizen with a current passport.
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.