Support Coordinator NDIS - Western Suburbs

Holistic Futures; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Holistic Futures is seeking an experienced NDIS Support Coordinator to join our team and support participants across Melbourne’s Western Suburbs. The role involves stepping into an established participant caseload and delivering Level 2 Support Coordination for individuals with complex needs.

The successful candidate will work closely with participants, families, providers and the NDIA to implement and monitor NDIS plans and achieve sustainable outcomes.

Qualifications

• Demonstrated experience as an NDIS Support Coordinator.
• Experience with participants with complex needs.
• Strong knowledge of NDIS plans, funding, pricing arrangements and service agreements.
• Ability to liaise with the NDIA, families, providers and allied health professionals.
• Current National Police Check and Working with Children Check.
• Current Driver's Licence.

Responsibilities

• Manage an established caseload of Support Coordination participants.
• Provide Level 2 Support Coordination, including for participants with complex support needs.
• Assist participants to understand, implement and make the most of their NDIS plans.
• Coordinate services across NDIS, mainstream, community and informal supports.
• Identify and respond to risks, safeguarding concerns and service breakdowns.
• Prepare for and participate in NDIS plan reviews and reassessments.
• Liaise with the NDIA, LACs, providers, allied health professionals and other stakeholders.
• Monitor participant budgets and support utilisation.
• Prepare high‑quality Support Coordination reports and documentation.
• Maintain accurate and timely case notes and participant records.

Skills

NDIS knowledge

Independent worker

Report writing

Communication with NDIA

Education

Community Services qualification

Job description

Holistic Futures is looking for an experienced NDIS Support Coordinator to join our team and support participants across Melbourne’s Western Suburbs.

This is an opportunity for an experienced Support Coordinator who is confident working independently and is ready to step into an established participant caseload. We are looking for someone who already has a strong understanding of the NDIS and Support Coordination and can hit the ground running.

The role can be full‑time or part‑time, depending on the experience and availability of the successful candidate.

You will provide Level 2 Support Coordination to participants, including people with complex support needs, multiple providers and higher‑risk support environments. You will work closely with participants, families, providers, allied health professionals and the NDIA to implement and monitor NDIS plans and achieve sustainable outcomes.

About the role

Holistic Futures is looking for an experienced NDIS Support Coordinator to join our team and support participants across Melbourne’s Western Suburbs.

This is an opportunity for an experienced Support Coordinator who is confident working independently and is ready to step into an established participant caseload. We are looking for someone who already has a strong understanding of the NDIS and Support Coordination and can hit the ground running.

The role can be full‑time or part‑time, depending on the experience and availability of the successful candidate.

You will provide Level 2 Support Coordination to participants, including people with complex support needs, multiple providers and higher‑risk support environments. You will work closely with participants, families, providers, allied health professionals and the NDIA to implement and monitor NDIS plans and achieve sustainable outcomes.

Key responsibilities

• Manage an established caseload of Support Coordination participants

• Provide Level 2 Support Coordination, including for participants with complex support needs

• Assist participants to understand, implement and make the most of their NDIS plans

• Coordinate services across NDIS, mainstream, community and informal supports

• Identify and respond to risks, safeguarding concerns and service breakdowns

• Prepare for and participate in NDIS plan reviews and reassessments

• Liaise with the NDIA, LACs, providers, allied health professionals and other stakeholders

• Monitor participant budgets and support utilisation

• Prepare high‑quality Support Coordination reports and documentation

• Maintain accurate and timely case notes and participant records

About you

We are looking for someone who already has demonstrated experience working as an NDIS Support Coordinator. This is not an entry‑level Support Coordination position.

You will have:

• Previous experience providing NDIS Support Coordination

• Experience supporting participants with complex needs

• A strong working knowledge of the NDIS, including plans, funding, pricing arrangements and service agreements

• Confidence communicating with the NDIA, families, providers and allied health professionals

• Strong report writing and documentation skills

• Excellent organisation and time‑management skills

• The ability to manage your own caseload and work independently

• Sound professional judgement and problem‑solving skills

• A current National Police Check

• A current Working with Children Check

• A current Driver's Licence

A relevant qualification in Community Services, Social Work, Disability or a related field is desirable.

About us

At Holistic Futures, our vision is for people to be seen for their strengths and abilities, not their disability.

We are committed to breaking down barriers and empowering people to achieve their goals.

Our values are Happiness, Opportunity, Learning, Independence, Success, Trust, Integrity and Community.

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