Support Coordinator

Daffodil Recovery Support; Gold Coast City; Híbrido; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Professional development

Supportive environment

Work-life balance

Hybrid working

Resumo da oferta

Daffodil Therapy and Care is seeking an NDIS Support Coordinator to empower participants to manage their supports. You will coordinate plans, connect with providers, and advocate for participant needs, while working within a multidisciplinary team to address barriers and promote outcomes.

The role emphasizes trauma-informed, recovery-oriented practice, strong documentation, and collaboration with families and clinicians. Hybrid work with office days in Ashmore, QLD, is available.

Qualificações

• Experience in support coordination, disability support, case management, or a related field.
• Strong understanding of the NDIS framework, policies, and procedures.
• Excellent communication, interpersonal, and organizational skills.
• Empathy and a commitment to improving quality of life for people with disabilities.
• Qualifications in social work, community services, or related discipline are advantageous.
• Proficiency with online systems.

Responsabilidades

• Coordinate and implement NDIS supports, ensuring services align with participant goals, budgets, and plan requirements while promoting choice and control.
• Connect participants with providers, negotiate service agreements, and maintain collaborations with families and clinicians.
• Monitor progress, identify barriers, and prepare evidence for plan reviews.
• Help participants build capacity, independence, and confidence in managing supports with a recovery-oriented, trauma-informed approach.
• Maintain high-quality documentation, including case notes and risk assessments, in line with NDIS Practice Standards.
• Respond to crises and emerging needs with sound judgement to ensure participant safety and stability.
• Uphold dignity, cultural safety, and person-centred practice in all interactions.

Conhecimentos

Excellent communication

Interpersonal skills

Organizational skills

Empathy

Formação académica

Social work / Community services degree

Ferramentas

Online systems

Descrição da oferta de emprego

At Daffodil Therapy and Care, we are dedicated to empowering individuals with disabilities to lead fulfilling lives through exceptional support and tailored services. Our team is passionate about making a positive difference in the community, and we're looking for a skilled NDIS Support Coordinator to join us in achieving our mission.

Role Overview

We are seeking a proactive and compassionate Support Coordinator to help NDIS participants navigate their plans and connect with the right services. This is a dual role that includes some psychosocial recovery coaching responsibilities.

In this position, you will work alongside participants to understand their goals, coordinate services, and build their confidence in managing their own supports over time. This involves liaising with providers, troubleshooting barriers, and ensuring plans are implemented effectively. You will also support participants to develop capacity and independence through a recovery-oriented, trauma-informed approach.

Working collaboratively within a multidisciplinary team, you will advocate strongly for participants and help them overcome complex system challenges. If you are driven by participant outcomes and passionate about centering people's voices in their own recovery journey, we would love to hear from you.

Key Responsibilities

Coordinate and implement NDIS supports, ensuring services align with participant goals, budgets, and plan requirements while promoting choice and control.

Connect participants with appropriate providers, negotiate service agreements, and maintain strong collaborative relationships with stakeholders, families, and clinicians.

Monitor progress and adjust supports proactively, identifying barriers, advocating for participant needs, and preparing evidence for plan reviews.

Support participants to build capacity, independence, and confidence in managing their own supports over time using a recovery-oriented, trauma-informed approach.

Maintain high-quality documentation, including timely case notes, risk assessments, reports, and compliance with NDIS Practice Standards and company policies.

Respond to crises and emerging needs using sound judgement, escalating concerns appropriately to ensure participant safety and stability.

Promote participant empowerment, ensuring all interactions uphold dignity, cultural safety, and person-centred practice.

Key Requirements:

Experience: Previous experience in support coordination, disability support, case management, or a related field is required.

Knowledge: Strong understanding of the NDIS framework, policies, and procedures.

Skills: Excellent communication, interpersonal, and organizational skills.

Empathy: A genuine passion for working with individuals with disabilities and a commitment to improving their quality of life.

Qualifications: Relevant qualifications in social work, community services, or a related discipline are advantageous.

Technology: Proficiency with online systems

Work Rights: Australian work rights are required for this position.

What We Offer:

Competitive Salary: Attractive remuneration package based on experience and qualifications.

Professional Development: Opportunities for training and career advancement.

Supportive Environment: A collaborative and supportive team culture.

Work-Life Balance: Flexible working arrangements to support your personal and professional life. This includes a good balance of office time and WFH time.

Hybrid Working Structure: 2 office days per week and some work from home

Required;

Working with Children Check

NDIS worker screening

Driver License and access to a car

NDIS Orientation Module

Work Location: Hybrid. Wednesdays and Thursdays are office based in Ashmore, QLD 4214.