Support Coordinator

Including You; City of Melbourne; Hybrid; AUD 73,000 - 86,000; Full time

Benefits offered by this job

Work from home

Hybrid role

Job summary

Including You is seeking a motivated NDIS Support Coordinator in Melbourne's Northern and Western Suburbs. The role delivers support coordination to participants and families, helping them use NDIS-funded supports, connect with providers, and monitor progress toward plan goals.

This hybrid role offers diary flexibility, work-from-home options, and a chance to join a friendly, community-focused team. A background in NDIS, 1+ year experience, and relevant qualifications are preferred; Australian

Qualifications

• Solid knowledge of the NDIS and function of NDIS Support Coordination.
• Excellent verbal and written communication skills.
• Experience coordinating supports to achieve participant goals.

Responsibilities

• Implement, monitor and support the review of NDIS plans with participants and families.
• Coordinate supports including formal, informal and funded services.
• Connect participants with service providers and allied health professionals.
• Monitor progress toward plan goals and ensure services align with the plan.

Skills

NDIS knowledge

Communication skills

Teamwork

Organisation skills

Person-centred practice

Education

Community Services / Disability qualification

Job description

NDIS Support Coordinator - Permanent Full Time

$39.53 per hour

Northern and Western Suburbs Melbourne

Social and Community Services

Full Time

About the Organisation

Join our fun, supportive family‑run team as we continue to grow! Including You is a registered NDIS provider passionate about making a positive difference in people's lives, and we're looking for a new team member to come on board. In this flexible role, you'll have the freedom to run your own diary, work from home, and be part of a close‑knit team that values collaboration, care, and a good laugh along the way.

At Including You, our Support Coordinator's adopt a person‑centered and rights based approach, tailoring their services to meet the diverse abilities and needs of each participant. Their primary focus is to promote participant choice and control, uphold their human rights and encourage independence through skill development and building of strong support networks.

About the role

Including You is seeking a passionate individual to join our team as an NDIS Support Coordinator. The successful applicant will be responsible for delivering Support Coordination to our participants and/or their families

As an NDIS Support Coordinator, your responsibilities involve understanding participants' needs, preferences, aspirations, and collaborating closely with them, their families, and support networks to craft tailored support solutions. Your role will entail working closely with participants to effectively utilise their NDIS‑funded supports, connect them with appropriate service providers, allied health professionals, and monitor their progress towards achieving their plan objectives and goals. You will be committed to promoting inclusivity, informed decision‑making, independence, and enhancing the quality of life for all participants.

The position is accountable and reports to the relevant Regional Manager for the efficient, safe, and effective delivery of a range of tasks within predetermined budget, quality, and time constraints; and for working collaboratively with others to continually improve Support Coordination services and uphold our values. The NDIS Support Coordinator is responsible for ensuring that each component of the participant's NDIS Plan is implemented.

Reporting to the Regional Manager - you will:

• Work with NDIS participants, families, and other stakeholders to implement, monitor and support the review of NDIS plans
• Achieve targets as identified by the company and the Regional Manager, in line with the strategic business plan and guidelines as set out by the NDIS
• Support implementation of all supports in the plan, including informal, mainstream and community, as well as funded supports
• Connecting participants with both formal and informal supports to improve their quality of life
• Ethical, customer‑focused practice to provide support to the participants to achieve their goals
• Identify and coordinate appropriate service providers and supports for participants, including coordinating the implementation of service agreements
• Provide ongoing support and guidance to participants and their support network to ensure that goals are achieved, and services are delivered in accordance with the participant's plan.

About you

You are a highly motivated individual with some knowledge (preferred) of the NDIS system and processes, excellent verbal and written communication skills, teamwork, high‑level organisational skills, and a demonstrated ability to utilise person‑centered practices.

To be successful in this role, you require:

• A solid knowledge and understanding of the National Disability Insurance Scheme (NDIS) and specifically the function of NDIS Support Coordination, is essential.
• Experience in utilising a range of community‑based supports and methods to achieve participant goals.
• A minimum of 1 year of experience in NDIS Support Coordination is required.
• High‑level knowledge and skills in coordination of support to assist people with a disability in their community or their home.
• A minimum of 6 months experience in disability support or community services is required.
• A solid understanding of quoting, budgeting, and financial procedures with strong financial acumen.

The Team/The Environment

Join a fast‑paced, dynamic team that is equally supportive, offering on‑the‑job training and opportunities for career growth. Team members work closely together to ensure service delivery, quality, and compliance are maintained without question. This is hybrid role which is 2 days in the office and 3 days working from home (first 3 months, 5 days per week in the office).

An NDIS Workers Screening Check and Working with Children Check are mandatory requirements of this role. If you do not already hold these, you will be required to obtain them prior to employment.

Qualifications

Cert IV, Diploma or Degree in Community Services, Disability, Mental Health, Psychology, Nursing, Individual Support or similar preferred but not essential

Including You and their staff is committed to child safety, equality and inclusion. We are committed to safeguarding and have zero tolerance towards Child Abuse and Harm. We take seriously our responsibility to ensure the safety and well‑being of all children, young people and adults we support. Only applicants with Australian Working Rights should apply.

Including You is a Diverse, Cultural, Equal Opportunity and Child Safe Organisation.