Support Coordinator

Superior Care Solutions; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

SCHADS pay

Hybrid working

Induction and training

Professional development budget

Team events

Flexible scheduling

Career progression

Job summary

Superior Care Solutions in Sydney seeks an experienced Support Coordinator to link NDIS participants with needed supports and advocate for their rights. You will guide participants through plans, budgets, and system navigation, with a focus on person-centred care in a hybrid office/remote role.

The role involves managing a caseload of 15-20 participants, ensuring timely plan reviews, and collaborating with families, schools, and health providers. Travel within ~30 km is required.

Qualifications

• NDIS Worker Screening Check
• First Aid certification
• CPR certification
• NDIS Worker Induction Modules completed
• Working With Children Check (WWCC)
• Driver’s licence (current) and access to a personal vehicle
• Full comprehensive car insurance
• Right to work in Australia
• Minimum 2 years’ experience in support coordination or closely related role
• Comprehensive knowledge of the NDIS framework and funding categories
• Excellent written and verbal communication
• Strong organisational and time management skills

Responsibilities

• Implement participant NDIS plans, goals and funding categories.
• Help participants and families understand NDIS plans, budgets, and the system.
• Identify and connect participants with services aligned to plan goals.
• Build participants’ capacity to manage supports independently over time.
• Prepare comprehensive progress reports for plan reviews.
• Support participants through plan reviews and reassessments.
• Advocate when participants need a stronger voice in the system.
• Liaise with service providers, families, schools, allied health and other stakeholders.
• Maintain detailed case notes and meet NDIS reporting requirements.
• Identify gaps in local services and help participants find alternatives.
• Provide crisis support and handle escalations when things go wrong.

Skills

NDIS knowledge

Communication skills

Organisation & time management

Education

Tertiary qualification in social work / related field

Job description

About The Role

You’ll be the crucial link between NDIS participants and the supports they need to live the life they want. As a Support Coordinator at SCS, you’ll help participants understand their NDIS plans, navigate the system, connect with quality services, and advocate for their rights. It’s complex work that requires strong NDIS knowledge, empathy, and a real commitment to putting people at the centre of their own lives.

About The Role

You’ll be the crucial link between NDIS participants and the supports they need to live the life they want. As a Support Coordinator at SCS, you’ll help participants understand their NDIS plans, navigate the system, connect with quality services, and advocate for their rights. It’s complex work that requires strong NDIS knowledge, empathy, and a real commitment to putting people at the centre of their own lives.

SCS offers Level 2 (General) Support Coordination only. We do not currently offer Level 3 (Specialist) Support Coordination or psychosocial recovery coaching.

You’ll manage a caseload of participants of mixed complexity. The role is hybrid - a mix of office-based and remote work - with travel for participant visits within approximately 30 km / 30 minutes of our service centre. Standard business hours with flexibility built in.

What You’ll Be Doing

• Implementing participant NDIS plans — understanding goals, funding categories, and how supports are best used
• Helping participants and families understand NDIS plans, budgets, and the system
• Identifying and connecting participants with services aligned to their plan goals
• Building participants’ capacity to manage their supports independently over time
• Preparing comprehensive progress reports for plan reviews
• Supporting participants through plan reviews and reassessments
• Advocating when participants need a stronger voice in the system
• Liaising with service providers, families, schools, allied health, and other stakeholders
• Maintaining detailed case notes and meeting NDIS reporting requirements
• Identifying gaps in local services and helping participants find alternatives
• Crisis support and escalations when things go wrong

Caseload

Typical caseload is 15-20 active participants of mixed complexity, adjusted based on case complexity and your experience.

Reporting & Supervision

• Reports to: Senior Management
• Clinical supervision / peer review: every 3 months

What You’ll Need (Mandatory at Hire)

• NDIS Worker Screening Check
• First Aid certification
• CPR certification
• NDIS Worker Induction Modules (completed)
• Working With Children Check (WWCC)
• Driver’s licence (current)
• Personal vehicle
• Full comprehensive car insurance
• Right to work in Australia
• Minimum 2 years’ experience in support coordination, case management, or a closely related role
• Comprehensive knowledge of the NDIS framework, funding categories, and Practice Standards
• Excellent written and verbal communication
• Strong organisational and time management skills

Nice to Have

• Advanced Coordination Course (recommended)
• Tertiary qualification in social work, community services, allied health, counselling, or similar
• Existing relationships with service providers across the Sydney service area
• Experience with plan review processes and NDIS reporting
• Lived experience or personal connection to disability (family or community)
• Experience supporting participants with complex needs

What We Offer

• Pay in accordance with the SCHADS Award
• Part-time and casual arrangements
• Hybrid working - office + work from home
• Comprehensive paid induction and training
• Ongoing professional development budget
• Team events and social connection
• Flexible scheduling (where roles allow)
• Career progression pathways
• A team that values careful, person-centred coordination over rushing through cases
• 6-month probation period; 2 weeks' notice once confirmed