Support Coordinator-Level 2

Compassionate Community Care; Cairns Regional; On-site; AUD 60,000 - 85,000; Part time

Benefits offered by this job

Part-time hours

Fleet vehicle access

Professional development

Mentoring and support

Job summary

Compassionate Community Care Pty Ltd seeks an experienced NDIS Support Coordinator to implement participants' plans, maximize funding value and build capacity to navigate supports. The role includes home visits, coordination with NDIA and allied health professionals, and timely reporting.

Part-time and flexible working arrangements are available, with a diverse participant caseload and ongoing professional development opportunities within CCCare.

Qualifications

• NDIS Level 2 Support Coordination knowledge and experience.
• Strong written communication and report writing skills.
• Excellent stakeholder engagement and relationship-building abilities.
• Ability to work independently within a supportive team.
• Understanding of safeguarding, privacy, and professional boundaries.

Responsibilities

• Implementing participants' NDIS Plans and supporting them to achieve their goals.
• Helping participants understand their NDIS funding and maximise supports.
• Building participant capacity to navigate the NDIS and coordinate supports.
• Managing an appropriate caseload with agreed working hours.
• Connecting participants with formal, informal, community and mainstream supports.
• Maintaining relationships with participants, families, providers and stakeholders.
• Communicating with allied health professionals, NDIA representatives and LACs.
• Conducting home visits and meetings with participants and stakeholders.
• Preparing implementation, progress and reassessment reports within required timeframes.
• Maintaining accurate case notes and records of delivered supports.

Skills

Stakeholder engagement

NDIS reporting

Case management

Time management

Independent work

Communication skills

Education

Qualifications in Community Services or related

Job description

Key responsibilities

Implementing participants' NDIS Plans and supporting them to achieve their identified goals

Supporting participants to understand their NDIS funding and maximise the value of their available supports

Building participant capacity to navigate the NDIS and coordinate their own supports wherever possible

Managing an appropriate caseload in accordance with your agreed working hours

Connecting participants with suitable formal, informal, community and mainstream supports

Maintaining strong relationships with participants, families, nominees, service providers and other stakeholders

Regular communication with allied health professionals, NDIA representatives and LACs

Conducting home visits and face-to-face participant and stakeholder meetings

Preparing implementation, progress and plan reassessment reports within required timeframes

Maintaining accurate and timely case notes and records of Support Coordination delivered

About you

Experience in NDIS Level 2 Support Coordination

Strong and current knowledge of the NDIS

Excellent stakeholder engagement and relationship-building skills

Strong written communication and NDIS report-writing skills

Excellent case management, organisation and time-management skills

Ability to work independently while being part of a supportive team

A participant-centred approach with a strong commitment to choice and control

Understanding of safeguarding, privacy, professional boundaries and conflicts of interest

Confidence communicating with participants, families, NDIA, LACs, allied health professionals and service providers

Relevant qualifications in Community Services, Disability, Social Work, Human Services or a related discipline will be highly regarded

About us

Compassionate Community Care Pty Ltd (CCCare) is an NDIS registered provider committed to supporting people with disability to exercise choice and control, build capacity and achieve their individual goals.

Part-time and flexible working arrangements

SCHADS Award wages at the applicable classification

Access to a CCCare fleet vehicle for approved work-related travel and participant visits

Ongoing education, training and professional development

Regular support, guidance and mentoring from the CCCare team

Supportive and collaborative workplace

Professional autonomy in managing your caseload and workload

Opportunities for ongoing career development

Diverse participant caseload

Opportunity to build strong relationships across the NDIS, allied health and community sectors