NDIS Specialist Support Coordinator

Approved by Frankie; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Approved by Frankie in Sydney is seeking an experienced NDIS Support Coordinator to help participants understand and implement their plans, build capacity, and coordinate services across disability, health, housing, justice and community systems.

You will identify risks and safeguarding concerns, respond to changes in circumstances, maintain clear case notes, and work collaboratively while keeping the participant’s goals, rights and preferences at the centre.

Qualifications

• Experience in NDIS Support Coordination or Specialist Support Coordination.
• Ability to navigate the NDIS system confidently.
• Capacity to manage competing priorities while keeping the person at the centre.
• Strong communication and relationship-building across diverse backgrounds.
• Commitment to ethical, independent practice and identifying safeguarding concerns.

Responsibilities

• Help participants understand and implement their NDIS plans.
• Build participant capacity, choice and control.
• Coordinate services across disability, health, housing, justice and community systems.
• Identify and respond to risks, service gaps and safeguarding concerns.
• Support participants through reviews, changes in circumstances and crisis or transition.
• Maintain clear, timely and professional case notes and documentation.
• Build effective relationships with participants, families, guardians, providers and government agencies.
• Work collaboratively while focusing on the participant's goals, rights and preferences.

Skills

NDIS knowledge

Prioritization

Clear communication

Ethical practice

Team collaboration

Job description

Depending on your experience, you will help participants understand and implement their NDIS plans, build participant capacity, choice and control, and coordinate services across disability, health, housing, justice and community systems. You will identify and respond to risks, service gaps and safeguarding concerns, support participants through reviews, changes in circumstances and periods of crisis or transition, build effective relationships with participants, families, nominees, guardians, providers and government agencies, maintain clear, timely and professional case notes and documentation, and work collaboratively while remaining firmly focused on the participant's goals, rights, will and preferences. Our work includes both Level 2 Support Coordination and Level 3 Specialist Support Coordination. We will match responsibilities to your experience and capability.

Key responsibilities

Help participants understand and implement their NDIS plans

Build participant capacity, choice and control

Coordinate services across disability, health, housing, justice and community systems

Identify and respond to risks, service gaps and safeguarding concerns

Support participants through reviews, changes in circumstances and periods of crisis or transition

Build effective relationships with participants, families, nominees, guardians, providers and government agencies

Maintain clear, timely and professional case notes and documentation

Work collaboratively while remaining firmly focused on the participant's goals, rights, will and preferences

About you

Have experience in NDIS Support Coordination, Specialist Support Coordination or a related complex-practice role

Understand the NDIS and can confidently navigate its processes and systems

Can manage competing priorities without losing sight of the person at the centre

Communicate clearly and build trust with people from a wide range of backgrounds

Are comfortable advocating when systems are not working as they should

Use sound professional judgement and know when to seek guidance

Value ethical, independent practice and understand why conflicts of interest matter

Enjoy being part of a team that shares knowledge, challenges ideas and supports one another

Meet relevant NDIS worker-screening and other statutory requirements

About us

Approved by Frankie was built on the belief that people with disability deserve strong, informed and genuinely independent support to navigate complex systems. We are one of Australia's largest genuinely independent Support Coordination organisations. Support Coordination is all we do, we do not deliver SIL, personal care, therapy, accommodation or other direct supports. That independence matters. It allows our team to support people to navigate complex systems genuinely without competing priorities, focus entirely on the participant and avoid the conflicts that have become far too common across the sector. We support approximately 1,600 NDIS participants across NSW, with a high concentration of people navigating complex health, mental health, housing, justice, guardianship and safeguarding systems. We are clinically led, directly employ our team and are often asked to become involved when situations are already complex, vulnerable or at risk of breaking down.