Support Coordinator

Access Support Coordination; Rockhampton Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly RDO for full-time employees

Flexible working arrangements

24/7 access to wellbeing app

Rewards hub with savings & cashback

Employee recognition initiatives

Travel club membership with vouchers

Long-term career opportunities

Job summary

Access Support Coordination in Rockhampton is seeking a dedicated Support Coordinator to help participants navigate the NDIS, understand their options and maximise their funding.

You will build trust, coordinate supports with local providers, gather evidence, advocate for participants, and contribute to a patient-centered, outcomes-driven team. A clear understanding of plan goals, strong communication, and the ability to work collaboratively with families and services are essential.

Qualifications

• Experience in a Support Coordination role within the disability sector.
• Qualifications in Disability, Community Services, Social Work or related field.
• Knowledge of the NDIS processes and how to navigate funding and supports.

Responsibilities

• Supporting participants to build meaningful, connected lives beyond their funded supports
• Helping participants understand and get the most out of their NDIS plans
• Coordinating supports efficiently to maximise outcomes and funding utilisation
• Gathering supporting evidence reflecting participants' evolving needs and future funding requirements
• Identifying opportunities across employment, recreation, education and housing
• Advocating for participants and liaising with mainstream services to ensure the right supports are in place

Skills

Support coordination experience

NDIS knowledge

People/communication skills

Problem solving

Education

Disability/Community Services/Social Work qualification

Job description

Access Support Coordination – Rockhampton QLD

Behind every great NDIS journey is someone who made it possible. That someone could be you.

As part of the Access Support Coordination team in Rockhampton, you'll be the person participants lean on when navigating the NDIS feels overwhelming. You'll help them understand their options, make informed decisions and get every bit of value out of their funding — all while building the kind of trust that makes a real difference in someone's life.

It's meaningful, sometimes complex and always rewarding work. If you're someone who shows up with heart, genuinely invests in the people you support and finds purpose in helping others move forward — this is the role you've been looking for!

What You’ll Be Doing

• Supporting participants to build meaningful, connected lives beyond their funded supports
• Helping participants understand and get the most out of their NDIS plans
• Coordinating supports efficiently to maximise outcomes and funding utilisation
• Gathering supporting evidence that reflects participants' evolving needs and future funding requirements
• Identifying opportunities across employment, recreation, education and housing
• Advocating for participants and liaising with mainstream services to ensure the right supports are in place

Behind every great NDIS journey is someone who made it possible. That someone could be you.

As part of the Access Support Coordination team in Rockhampton, you'll be the person participants lean on when navigating the NDIS feels overwhelming. You'll help them understand their options, make informed decisions and get every bit of value out of their funding — all while building the kind of trust that makes a real difference in someone's life.

It's meaningful, sometimes complex and always rewarding work. If you're someone who shows up with heart, genuinely invests in the people you support and finds purpose in helping others move forward — this is the role you've been looking for!

What You’ll Be Doing

• Supporting participants to build meaningful, connected lives beyond their funded supports
• Helping participants understand and get the most out of their NDIS plans
• Coordinating supports efficiently to maximise outcomes and funding utilisation
• Gathering supporting evidence that reflects participants' evolving needs and future funding requirements
• Identifying opportunities across employment, recreation, education and housing
• Advocating for participants and liaising with mainstream services to ensure the right supports are in place

You're the Right Person If

• You have proven experience in a Support Coordination role within the disability sector
• You hold qualifications in Disability, Community Services, Social Work or a related field
• You have a strong knowledge of the NDIS and its processes
• You're able to manage KPIs and billable hour targets effectively
• You're a natural connector, excellent with people and confident solving problems with a genuine participant-first approach
• You hold a current Driver's Licence, Working with Children Check and NDIS Worker Screening Clearance

Why Access Support Coordination?

We sit at the heart of some of Australia's most meaningful care - spanning disability, aged care, child and family services, community nursing and veterans' care. As a Support Coordinator, you'll be a vital part of that story - walking alongside participants and giving them the confidence, clarity and support to live the life they deserve.

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Flexible working arrangements to support work-life balance
• 24/7 access to the Sonder wellbeing app plus wellness initiatives
• Access to an employee rewards hub with savings and cashback on everyday purchases
• Employee recognition initiatives including gift vouchers for Employee of the Month and service anniversaries
• Free Orbit World Travel Club membership, including a $100 travel voucher, exclusive offers and dedicated support
• Genuine long-term career opportunities as we continue to grow

Kandais committed to creating and maintaining a child safe organisation.
We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.