Support Coordinator

KANDA; Hervey Bay; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

12 RDOs per year

Wellness program

24/7 wellbeing app access

Rewards hub

Employee recognition programs

Travel club membership

Career growth opportunities

Job summary

Kanda is hiring a Support Coordinator based in Hervey Bay or Gympie to help NDIS participants understand options, navigate plans and build independent, connected lives.

You’ll work in a hybrid setup, coordinating supports, gathering evidence, and liaising with mainstream services to maximise participant outcomes while prioritising the person in front of you.

Join a mission-driven team that values inclusion and long-term opportunities as Kanda grows.

Qualifications

• Proven experience in a Support Coordination role or similar within the disability sector.
• Knowledge of NDIS processes, funding and navigation for participants.
• Ability to manage KPIs and billable hour targets while keeping participants at the center.

Responsibilities

• Help participants understand and implement their NDIS plans with clarity and confidence.
• Coordinate supports to maximise outcomes and funding.
• Help participants build meaningful lives beyond funded supports.
• Gather evidence reflecting changing needs and future funding requirements.
• Identify opportunities across employment, recreation, education and housing.
• Advocate for participants and liaise with mainstream services.

Skills

Support Coordination experience

Education

Qualification in Disability, Community Services, Social Work or related field

Job description

• Make a real difference in the lives of NDIS participants every single day
• 12 RDOs a year — one extra day off every month, built into how we work
• Full-time, hybrid opportunity based in our Hervey Bay or Gympie office

• Make a real difference in the lives of NDIS participants every single day
• 12 RDOs a year — one extra day off every month, built into how we work
• Full-time, hybrid opportunity based in our Hervey Bay or Gympie office

Behind every great NDIS journey is someone who made it possible and that someone could be you!

As a Support Coordinator with Access Support Coordination in Hervey Bay or Gympie, you'll be the person participants turn to when navigating the NDIS feels overwhelming. You'll help them understand their options, build confidence in their decisions and create a life that goes so much further than their funded supports. It's meaningful, relationship-driven work where the difference you make shows up in real, everyday moments of independence and growth.

If that's what gets you out of bed in the morning, we'd love to hear from you!

What you’ll be doing

• Supporting participants to understand and implement their NDIS plans with clarity and confidence
• Coordinating supports efficiently to maximise participant outcomes and get the most from available funding
• Helping participants build meaningful, connected lives beyond what their plan covers
• Gathering supporting evidence that reflects changing needs and future funding requirements
• Identifying opportunities across employment, recreation, education and housing
• Advocating for participants and liaising with mainstream services to make sure responsibilities are met

You're the right person if...

• You have proven experience in a Support Coordination role or similar within the disability sector
• You hold a qualification in Disability, Community Services, Social Work or a related field
• You know the NDIS inside out, the processes, the funding and how to navigate it for the people you support
• You can manage KPIs and billable hour targets without losing sight of the participant in front of you
• You communicate with warmth, think on your feet, and put participants first
• You hold a current Driver's Licence, Working with Children Check and NDIS Worker Screening Clearance

Why Access Support Coordination

We believe the people who care for others deserve to be genuinely looked after too. Here's what that looks like in practice:

• Monthly RDO - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long‑term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do. Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Kanda Foundation — because great people build great organisations.