Support Coordinator

Daffodil Recovery Support; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive environment

Work-life balance

Hybrid working

Job summary

Daffodil Therapy and Care on the Gold Coast is seeking a proactive NDIS Support Coordinator to help participants navigate plans and connect with services. This role includes psychosocial recovery coaching responsibilities.

You will coordinate supports, liaise with providers, monitor progress, and advocate for participant outcomes using a recovery‑oriented, trauma‑informed approach. The position offers hybrid work with 2 office days and WFH, plus professional development and a supportive team.

Qualifications

• Experience in support coordination, disability support or case management is required.
• Strong knowledge of the NDIS framework, policies and procedures.
• Excellent communication, interpersonal and organizational skills.
• Empathy and a genuine passion for improving lives of people with disabilities.
• Qualifications in social work or community services are advantageous.

Responsibilities

• Coordinate and implement NDIS supports, ensuring alignment with participant goals, budgets and plan requirements.
• Connect participants with providers, negotiate service agreements and maintain stakeholder relationships.
• Monitor progress, identify barriers, advocate needs and prepare evidence for plan reviews.
• Build capacity, independence and confidence in participants using a recovery‑oriented, trauma‑informed approach.
• Maintain high‑quality documentation and ensure compliance with NDIS Practice Standards.
• Respond to crises and escalate concerns to ensure participant safety and stability.

Skills

Support coordination

Disability support

Case management

NDIS knowledge

Communication skills

Interpersonal skills

Organizational skills

Empathy

Tech literacy

Australian work rights

Education

Qualifications in social work or community services

Job description

At Daffodil Therapy and Care, we are dedicated to empowering individuals with disabilities to lead fulfilling lives through exceptional support and tailored services. Our team is passionate about making a positive difference in the community, and we're looking for a skilled NDIS Support Coordinator to join us in achieving our mission.

Role Overview

We are seeking a proactive and compassionate Support Coordinator to help NDIS participants navigate their plans and connect with the right services. This is a dual role that includes some psychosocial recovery coaching responsibilities.

In this position, you will work alongside participants to understand their goals, coordinate services, and build their confidence in managing their own supports over time. This involves liaising with providers, troubleshooting barriers, and ensuring plans are implemented effectively. You will also support participants to develop capacity and independence through a recovery-oriented, trauma-informed approach.

Working collaboratively within a multidisciplinary team, you will advocate strongly for participants and help them overcome complex system challenges. If you are driven by participant outcomes and passionate about centering people's voices in their own recovery journey, we would love to hear from you.

Key Responsibilities

Coordinate and implement NDIS supports, ensuring services align with participant goals, budgets, and plan requirements while promoting choice and control.

Connect participants with appropriate providers, negotiate service agreements, and maintain strong collaborative relationships with stakeholders, families, and clinicians.

Monitor progress and adjust supports proactively, identifying barriers, advocating for participant needs, and preparing evidence for plan reviews.

Support participants to build capacity, independence, and confidence in managing their own supports over time using a recovery-oriented, trauma-informed approach.

Maintain high-quality documentation, including timely case notes, risk assessments, reports, and compliance with NDIS Practice Standards and company policies.

Respond to crises and emerging needs using sound judgement, escalating concerns appropriately to ensure participant safety and stability.

Promote participant empowerment, ensuring all interactions uphold dignity, cultural safety, and person-centred practice.

Key Requirements:

Experience: Previous experience in support coordination, disability support, case management, or a related field is required.

Knowledge: Strong understanding of the NDIS framework, policies, and procedures.

Skills: Excellent communication, interpersonal, and organizational skills.

Empathy: A genuine passion for working with individuals with disabilities and a commitment to improving their quality of life.

Qualifications: Relevant qualifications in social work, community services, or a related discipline are advantageous.

Technology: Proficiency with online systems

Work Rights: Australian work rights are required for this position.

What We Offer:

Competitive Salary:

Attractive remuneration package based on experience and qualifications.

Professional Development:

Opportunities for training and career advancement.

Supportive Environment:

A collaborative and supportive team culture.

Work-Life Balance:

Flexible working arrangements to support your personal and professional life. This includes a good balance of office time and WFH time.

Hybrid Working Structure:

2 office days per week and some work from home

Required;

Working with Children Check

NDIS worker screening

Driver License and access to a car

NDIS Orientation Module

Work Location: Hybrid. Wednesdays and Thursdays are office based in Ashmore, QLD 4214.