Support Coordinator

KANDA; Rockhampton Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly RDOs

Flexible working arrangements

Wellbeing app access

Rewards hub

Employee recognition

Travel club membership

Long-term career opportunities

Job summary

Kanda is hiring in Rockhampton for a Support Coordinator to help NDIS participants navigate plans and access funded supports. You will build trust, understand options and maximise funding value, working closely with participants to move their lives forward.

This role is part of the Access Support Coordination team, offering meaningful, rewarding work with a caring, client-first approach. Apply today to join a supportive, employee-focused organisation.

Qualifications

• Experience in a Support Coordination role within the disability sector.
• Qualifications in Disability, Community Services, Social Work or related field.
• Strong knowledge of the NDIS and related processes.
• Ability to meet KPIs and billable hour targets.

Responsibilities

• Support participants to build meaningful, connected lives beyond their funded supports.
• Help participants understand and get the most out of their NDIS plans.
• Coordinate supports efficiently to maximise outcomes and funding utilisation.
• Gather supporting evidence reflecting evolving needs and future funding requirements.
• Identify opportunities across employment, recreation, education and housing.
• Advocate for participants and liaise with mainstream services to ensure the right supports are in place.

Skills

Support Coordination

Disability sector knowledge

NDIS knowledge

People skills

Problem solving

Driver's Licence

Working with Children Check

NDIS Worker Screening

Education

Disability/Community Services/ Social Work qualification

Job description

• Make a real difference in the lives of NDIS participants across Rockhampton
• Monthly RDOs giving you an extra 12 days of leave per year
• Full-time opportunity based in Rockhampton with a team that genuinely cares

• Make a real difference in the lives of NDIS participants across Rockhampton
• Monthly RDOs giving you an extra 12 days of leave per year
• Full-time opportunity based in Rockhampton with a team that genuinely cares

Behind every great NDIS journey is someone who made it possible. That someone could be you.

As part of the Access Support Coordination team in Rockhampton, you'll be the person participants lean on when navigating the NDIS feels overwhelming. You'll help them understand their options, make informed decisions and get every bit of value out of their funding — all while building the kind of trust that makes a real difference in someone's life.

It's meaningful, sometimes complex and always rewarding work. If you're someone who shows up with heart, genuinely invests in the people you support and finds purpose in helping others move forward — this is the role you've been looking for!

What You'll Be Doing

• Supporting participants to build meaningful, connected lives beyond their funded supports
• Helping participants understand and get the most out of their NDIS plans
• Coordinating supports efficiently to maximise outcomes and funding utilisation
• Gathering supporting evidence that reflects participants' evolving needs and future funding requirements
• Identifying opportunities across employment, recreation, education and housing
• Advocating for participants and liaising with mainstream services to ensure the right supports are in place

You're the Right Person If

• You have proven experience in a Support Coordination role within the disability sector
• You hold qualifications in Disability, Community Services, Social Work or a related field
• You have a strong knowledge of the NDIS and its processes
• You're able to manage KPIs and billable hour targets effectively
• You're a natural connector, excellent with people and confident solving problems with a genuine participant-first approach
• You hold a current Driver's Licence, Working with Children Check and NDIS Worker Screening Clearance

Why Access Support Coordination?

We sit at the heart of some of Australia\'s most meaningful care - spanning disability, aged care, child and family services, community nursing and veterans\' care. As a Support Coordinator, you\'ll be a vital part of that story - walking alongside participants and giving them the confidence, clarity and support to live the life they deserve.

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Flexible working arrangements to support work-life balance
• 24/7 access to the Sonder wellbeing app plus wellness initiatives
• Access to an employee rewards hub with savings and cashback on everyday purchases
• Employee recognition initiatives including gift vouchers for Employee of the Month and service anniversaries
• Free Orbit World Travel Club membership, including a $100 travel voucher, exclusive offers and dedicated support
• Genuine long-term career opportunities as we continue to grow

Want to chat about this role?

Reach out to Maddi – Talent Acquisition Specialist
Email: [e-mail] Phone: [phone]

Kandai is committed to creating and maintaining a child safe organisation. We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Kanda Foundation — because great people build great organisations.