Support Coordinator

We Care Support Services; Redland City; On-site; AUD 48,000 - 72,000; Part time

Benefits offered by this job

Laptop provided

Mobile phone provided

Flexible working arrangements

Ongoing professional development

Career progression opportunities

Weekly supervision

Job summary

We Care Support Services in Victoria Point, QLD, is seeking a compassionate NDIS Support Coordinator to join our team on a permanent part-time basis. You will work with participants, families and providers to build capacity and help participants achieve their NDIS goals.

You will manage a quality-focused caseload with ongoing supervision from our leadership team, supporting four days a week with potential progression to full-time. Office locations include Victoria Point or Biddaddaba.

Qualifications

• Minimum 1 year of experience as an NDIS Support Coordinator.
• Certificate IV (minimum) or higher qualification in Community Services, Disability, Social Work, Psychology, Allied Health or related discipline.
• Strong understanding of the NDIS, participant safeguarding and contemporary disability practice.
• Experience supporting participants with complex needs, psychosocial disability or crisis situations (highly regarded).
• Excellent written communication, organisational and time management skills.
• Confidence using G Suite, Microsoft Office and electronic case management systems.
• Ability to work autonomously while contributing positively to a collaborative team.
• Current Queensland Driver Licence and access to a fully insured vehicle.
• Current NDIS Worker Screening Clearance (Yellow Card), Blue Card, First Aid and CPR.

Responsibilities

• Deliver high-quality Support Coordination services in line with the NDIS Practice Standards and Code of Conduct.
• Coordinate services across multiple providers and multidisciplinary teams.
• Assist participants to build capacity, exercise choice and control, and navigate complex service systems.
• Monitor participant outcomes and review progress against goals.
• Identify safeguarding concerns and barriers to service access; maintain accurate case notes.
• Build and maintain relationships with participants, families, providers and stakeholders.
• Participate in supervision, reflective practice and continuous quality improvement.
• Represent We Care Support Services professionally within the community.

Skills

Strong communication

Organisational skills

Time management

Autonomous work style

Education

Certificate IV or higher in Community Services/Disability/Social Work

Tools

G Suite

Microsoft Office

Electronic case management systems

Job description

We Care Support Services – Victoria Point QLD

Part-Time (4 days/week minimum) | Opportunity to Progress to Full-Time
Victoria Point or Biddaddaba Office | Flexible Work Arrangements

Make a genuine difference with a team that puts people before billables.

At We Care Support Services, we believe great Support Coordination starts with supporting our own team. We are seeking an experienced, compassionate and values-driven Support Coordinator to join our growing organisation.

This is an exciting opportunity to work alongside an experienced leadership team within a registered NDIS provider that is committed to ethical practice, sustainable workloads and high-quality outcomes for participants living with complex support needs.

Whether supporting participants through periods of crisis, navigating the NDIS, or building long-term capacity, you'll have the guidance, resources and clinical support needed to do your best work.

Why Join We Care Support Services?

We know Support Coordination is rewarding—but it can also be demanding. That's why we've intentionally built a workplace that supports our people.

We offer:

• Competitive salary based on qualifications and experience
• Permanent part-time position (minimum 4 days per week) with opportunity to increase to full-time
• Flexible working arrangements supporting work-life balance
• Primary office located at Victoria Point or Biddaddaba
• Structured onboarding, mentoring and shadowing program
• Sustainable, quality-focused caseload allocation
• Realistic billable expectations with dedicated administration support
• Weekly supervision, reflective practice and leadership support
• Laptop and mobile phone provided
• Ongoing professional development and career progression opportunities
• Opportunity to contribute to service development within a growing organisation
• Supportive, collaborative and values-driven team culture

About the Role

As a Support Coordinator, you will work alongside participants, families and service providers to build capacity, strengthen informal and formal supports, and assist participants to achieve their NDIS goals.

You'll manage a quality-focused caseload while receiving ongoing supervision and support from an experienced leadership team.

Key responsibilities include:

• Deliver high-quality Support Coordination services in line with the NDIS Practice Standards and Code of Conduct
• Coordinate services across multiple providers and multidisciplinary teams
• Assist participants to build capacity, exercise choice and control, and navigate complex service systems
• Monitor participant outcomes and review progress against goals
• Identify and respond to safeguarding concerns, emerging risks and barriers to service accessMaintain accurate, timely and compliant case notes and documentation
• Build and maintain positive relationships with participants, families, providers and community stakeholders
• Participate in supervision, reflective practice and continuous quality improvement initiatives
• Represent We Care Support Services professionally within the community

About You

You are passionate about empowering people with disability and enjoy building meaningful relationships while maintaining high professional standards.

You’ll ideally bring:

• Minimum 1 year of experience as an NDIS Support Coordinator
• Certificate IV (minimum) or higher qualification in Community Services, Disability, Social Work, Psychology, Allied Health or a related discipline
• Strong understanding of the NDIS, participant safeguarding and contemporary disability practice
• Experience supporting participants with complex needs, psychosocial disability or crisis situations (highly regarded)
• Excellent written communication, organisational and time management skills
• Confidence using G Suite, Microsoft Office and electronic case management systems
• Ability to work autonomously while contributing positively to a collaborative team
• Current Queensland Driver Licence and access to a fully insured vehicle
• Current NDIS Worker Screening Clearance (Yellow Card), Blue Card, First Aid and CPR

About We Care Support Services

We Care Support Services is a registered NDIS provider delivering participant-centred services across the Scenic Rim, Redlands, Brisbane and Gold Coast regions.

Since opening in 2020, we've built a strong reputation for providing ethical, responsive and high-quality Support Coordination, including working alongside participants with complex needs, high-intensity supports and challenging service environments.

As the NDIS landscape continues to evolve, we remain committed to innovation, clinical governance and ensuring our participants receive the support they deserve.

Ready to Join Us?

If you're looking for a workplace where your knowledge is valued, your wellbeing is supported, and your work genuinely changes lives, we'd love to hear from you.