Canberra-Based Support Coordinator: Case Management

Disability Aging And Community Care Services; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Disability Aging And Community Care Services in Canberra is seeking a full-time Support Coordinator to help people navigate and coordinate supports. You will develop person-centered plans, connect clients with services, and liaise with providers, government agencies, and community groups, ensuring documentation is accurate and services meet standards.

The role emphasizes collaboration with participants, families, and colleagues to achieve positive outcomes and a high quality of service in an

Qualifications

• Strong interpersonal and communication abilities to build trust and explain information clearly.
• Case management skills to assess needs, develop plans, coordinate services, monitor outcomes.
• Customer service skills to respond promptly and manage expectations for participants and networks.
• Technical skills to use client management systems, maintain records, and navigate portals.
• Experience in disability, community services, or aged care with knowledge of local funding frameworks (NDIS).
• Ability to work on-site in Canberra, manage priorities, and uphold confidentiality and ethics.
• Formal qualifications in social work or related field, or equivalent experience are desirable.

Responsibilities

• Help people understand their needs and goals and develop personalized support plans.
• Coordinate case management activities, monitor progress, and adjust supports as circumstances change.
• Liaise with service providers, government agencies, and community organizations; maintain documentation.
• Ensure services are delivered in line with standards and funding arrangements.
• Collaborate with participants, families and colleagues to promote positive outcomes and high-quality service.

Skills

Interpersonal Skills

Communication

Case Management

Customer Service

Technical Support

Education

Bachelor's degree in Social Work or related field

Job description

Disability Aging And Community Care Services in Canberra is seeking a full-time Support Coordinator to help people navigate and coordinate supports. You will develop person-centered plans, connect clients with services, and liaise with providers, government agencies, and community groups, ensuring documentation is accurate and services meet standards.

The role emphasizes collaboration with participants, families, and colleagues to achieve positive outcomes and a high quality of service in an