Support Coordinator

Origin Support Services; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Mentoring

Work-life balance

Job summary

Origin Support Services in Cairns region is seeking a dedicated NDIS Support Coordinator to help participants maximise their NDIS plans by linking them with appropriate supports and services. You will work across Cairns, Townsville, and Perth, ensuring plans are implemented with person-centred care.

This role requires proven experience in NDIS Support Coordination or similar, excellent communication, and the ability to build networks with participants, families and providers.

Qualifications

• Mandatory: Proven experience in NDIS Support Coordination or a similar role.
• Current NDIS Worker Screening Check and Working with Children Check.
• Current driver’s licence and access to a vehicle.
• Background in disability, mental health, social work, or community services.
• Relevant qualifications preferred but not essential.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Coordinate and manage services aligned with participants' goals.
• Strengthen participants' capacity to navigate the NDIS.
• Build trusted relationships with participants, families and providers.
• Maintain progress notes and case documentation.
• Promote person-centred planning and participant choice.

Skills

NDIS knowledge

Communication skills

Interpersonal skills

Plan development & coordination

Problem solving

Education

Social work / psychology / community or disability services qualification

Job description

Join Our Team as a Support Coordinator - Make a Real Impact Every Day!

About Us

At Origin Support Services, we believe that support should be authentic, practical, and deeply compassionate. Since our establishment in 2020, we've been redefining the standards of care by putting people first - always. Operating across Cairns, Townsville, and Perth, we provide disability services that are as unique as the individuals we support.

Our mission? To empower people to live life their way.

We do this by creating inclusive, goal-focused environments where participants feel heard, supported, and inspired.

About the Role

We are seeking a dedicated and passionate and experienced NDIS Support Coordinator to join our growing team. In this role, you'll be at the forefront of helping participants make the most of their NDIS plans - connecting them with the right supports, services, and opportunities to achieve their goals.

Key Responsibilities

• Coordinate and manage services in alignment with participants' goals
• Strengthen participants' capacity to navigate and understand the NDIS
• Build strong, trusting relationships with participants, families, and providers
• Maintain accurate and timely progress reports and case notes
• Promote participant choice and ensure service delivery aligns with person-centred best practice

What You'll Bring

• A genuine passion for making a difference
• Mandatory: Proven experience in NDIS Support Coordination or a similar role
• Exceptional communication and interpersonal skills
• Establish, support, and develop plans to address the identified needs of the participant in line with NDIS plans, individual requirements, and NDS guidelines.
• Develop and maintain formal and informal networks for participants to maximize engagement and inclusion
• Ensure all supports and interactions are guided by person-centred principles, respecting the individual's goals, preferences, and autonomy
• Organisational skills with the ability to think critically and solve problems to meet deadlines
• A calm, professional approach, with clear boundaries and empathy
• Background in disability, mental health, social work, or community services
• A current Driver's Licence and access to a reliable vehicle
• Current NDIS Worker Screening Check and Working with Children Check
• Relevant qualifications in social work, psychology, community or disability services (preferred but not essential)

Why Join Origin?

• Supportive and collaborative team culture
• Authentic leadership that values and empowers staff
• Ongoing professional development and mentoring
• Work/life balance is more than a buzzword - it's part of our culture
• Opportunities for career growth and training
• Work that creates genuine impact in people's lives
• Competitive salary with additional employee benefits to support your professional growth and personal wellbeing.