Support Coordinator

Access Support Coordination; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly RDO (full-time)

Flexible working arrangements

Wellbeing app access (24/7)

Rewards hub and employee recognition

Travel club membership

Career development opportunities

Job summary

Access Support Coordination in Cairns seeks an experienced Support Coordinator to empower participants within the NDIS framework. You will guide clients through options, help them understand plans, and coordinate supports to maximise funded outcomes, while building trustful relationships.

The role requires a background in disability services, a relevant qualification, and current safety clearances. We offer flexible work strategies and strong career growth within a compassionate team.

Qualifications

• Proven experience in a Support Coordination role within the disability sector.
• Qualifications in Disability, Community Services, Social Work or related field.
• Strong knowledge of the NDIS and its processes.
• Able to manage KPIs and billable hour targets effectively.
• Current Driver's Licence, Working with Children Check and NDIS Worker Screening Clearance.

Responsibilities

• Support participants to build meaningful, connected lives beyond their funded supports.
• Help participants understand and get the most out of their NDIS plans.
• Coordinate supports efficiently to maximise outcomes and funding utilisation.
• Gather supporting evidence that reflects participants' evolving needs and future funding requirements.
• Identify opportunities across employment, recreation, education and housing.
• Advocate for participants and liaise with mainstream services to ensure the right supports are in place.

Skills

Support coordination experience

NDIS knowledge

People skills

Driver's licence

KPI management

Problem solving

Education

Disability/Community Services qualification

Social Work qualification

Working with Children Check

NDIS Worker Screening Clearance

Job description

Behind every great NDIS journey is someone who made it possible. That someone could be you.

As part of the Access Support Coordination team in Cairns, you'll be the person participants lean on when navigating the NDIS feels overwhelming. You'll help them understand their options, make informed decisions and get every bit of value out of their funding - all while building the kind of trust that makes a real difference in someone's life.

It's meaningful, sometimes complex and always rewarding work. If you're someone who shows up with heart, genuinely invests in the people you support and finds purpose in helping others move forward - this is the role you've been looking for!

What You'll Be Doing

• Supporting participants to build meaningful, connected lives beyond their funded supports
• Helping participants understand and get the most out of their NDIS plans
• Coordinating supports efficiently to maximise outcomes and funding utilisation
• Gathering supporting evidence that reflects participants' evolving needs and future funding requirements
• Identifying opportunities across employment, recreation, education and housing
• Advocating for participants and liaising with mainstream services to ensure the right supports are in place

Behind every great NDIS journey is someone who made it possible. That someone could be you.

As part of the Access Support Coordination team in Cairns, you'll be the person participants lean on when navigating the NDIS feels overwhelming. You'll help them understand their options, make informed decisions and get every bit of value out of their funding - all while building the kind of trust that makes a real difference in someone's life.

It's meaningful, sometimes complex and always rewarding work. If you're someone who shows up with heart, genuinely invests in the people you support and finds purpose in helping others move forward - this is the role you've been looking for!

What You'll Be Doing

• Supporting participants to build meaningful, connected lives beyond their funded supports
• Helping participants understand and get the most out of their NDIS plans
• Coordinating supports efficiently to maximise outcomes and funding utilisation
• Gathering supporting evidence that reflects participants' evolving needs and future funding requirements
• Identifying opportunities across employment, recreation, education and housing
• Advocating for participants and liaising with mainstream services to ensure the right supports are in place

You're the Right Person If

• You have proven experience in a Support Coordination role within the disability sector
• You hold qualifications in Disability, Community Services, Social Work or a related field
• You have a strong knowledge of the NDIS and its processes
• You're able to manage KPIs and billable hour targets effectively
• You're a natural connector, excellent with people and confident solving problems with a genuine participant-first approach
• You hold a current Driver's Licence, Working with Children Check and NDIS Worker Screening Clearance

Why Access Support Coordination?

We sit at the heart of some of Australia's most meaningful care - spanning disability, aged care, child and family services, community nursing and veterans' care. As a Support Coordinator, you'll be a vital part of that story - walking alongside participants and giving them the confidence, clarity and support to live the life they deserve.

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Flexible working arrangements to support work-life balance
• 24/7 access to the Sonder wellbeing app plus wellness initiatives
• Access to an employee rewards hub with savings and cashback on everyday purchases
• Employee recognition initiatives including gift vouchers for Employee of the Month and service anniversaries
• Free Orbit World Travel Club membership, including a $100 travel voucher, exclusive offers and dedicated support
• Genuine long-term career opportunities as we continue to grow

Kandais committed to creating and maintaining a child safe organisation.
We're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren't just welcome - they're essential to who we are and what we do.

Recruiting top talent for Kanda, All Plan Management, Access Support Coordination & Kanda Foundation - because great people build great organisations.