Support Content Lead: Global Strategy & Coaching

Afterpay; Australia; Remote; AUD 80,000 - 110,000; Full time

Job summary

A financial technology company is seeking a Support Content Lead in Australia. This role involves leading a team to develop high-quality support documentation for Afterpay’s products. Candidates should have over 4 years of experience in content operations and strong management skills. This position requires effective collaboration across various teams and provides a chance to influence customer experiences on a global scale.

Qualifications

• 4+ years of experience in content operations, technical writing, or knowledge management.
• 4+ years of people-management experience.
• Experience creating and managing technical content.

Responsibilities

• Lead and develop a team of writers and strategists.
• Own the Afterpay content strategy.
• Manage content intake and ticketing systems.

Skills

Content operations experience

Technical writing

People management

Communication skills

Data-driven mindset

Tools

Salesforce

Zendesk

Contentful

Jira

Asana

Notion

Confluence

Job description

A financial technology company is seeking a Support Content Lead in Australia. This role involves leading a team to develop high-quality support documentation for Afterpay’s products. Candidates should have over 4 years of experience in content operations and strong management skills. This position requires effective collaboration across various teams and provides a chance to influence customer experiences on a global scale.