Global Client Support Champion

Global Payments Inc.; Queensland; Sur place; AUD 68 000 - 83 000; Plein temps

Résumé du poste

Global Payments Inc. in Australia is seeking a Client Support Specialist to join the Operations team and help shape the future of global commerce.

You will be the first point of contact for clients, resolving enquiries and issues with CRM case management while maintaining strong relationships. You will deliver expert support with a deep understanding of our products and services, collaborate with internal teams for compliant outcomes, and handle refunds and data maintenance in a fast-paced,

Qualifications

• Experience in client support or customer service.
• Strong problem-solving skills with attention to detail.
• Excellent written and verbal communication with a customer-first approach.
• Ability to quickly learn and navigate new systems and technologies.
• Collaborative mindset and ability to work in a fast-paced environment.
• Strong interpersonal skills and multitasking ability.
• Understanding of compliance and regulated environments.

Responsabilités

• Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat.
• Investigate, resolve, and document merchant and partner issues using CRM/case management systems.
• Build and maintain strong relationships with clients and internal stakeholders.
• Provide expert support by maintaining a strong understanding of Global Payments’ products and services.
• Collaborate with internal teams to deliver effective and compliant customer outcomes.
• Manage refunds, direct debit setups and amendments, and maintain accurate client data.
• Contribute to continuous improvement through client feedback, documentation updates, and service insights.
• Support compliance requirements, training solutions, and general administrative tasks as required.

Connaissances

Customer service

Problem solving

Communications

Attention to detail

Learn new systems

Team player

Regulatory compliance

Description du poste

Global Payments Inc. in Australia is seeking a Client Support Specialist to join the Operations team and help shape the future of global commerce.

You will be the first point of contact for clients, resolving enquiries and issues with CRM case management while maintaining strong relationships. You will deliver expert support with a deep understanding of our products and services, collaborate with internal teams for compliant outcomes, and handle refunds and data maintenance in a fast-paced,