Payroll Support Team Lead | Grow, Coach & Deliver Excellence

The Access Group; South Canberra; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Opportunities for career progression

Collaborative office environment

Inclusive work culture

Job summary

A leading software provider in Australia is seeking a Support Team Leader to mentor Payroll Support Consultants and ensure exceptional service levels for customers. The role requires strong communication skills and a passion for coaching. You will also contribute to product direction and maintain documentation accuracy. This position offers the opportunity to work in a vibrant team that values personal growth and inclusivity.

Qualifications

• Solid experience in service delivery.
• Ability to mentor and coach team members.
• Strong communication skills with customers and teams.

Responsibilities

• Mentor and coach Payroll Support Consultants.
• Ensure exceptional customer service levels.
• Contribute feedback on product direction.
• Maintain accurate documentation of customer interactions.

Skills

Strong communication

Mentoring and coaching

Analytical thinking

Problem-solving

Service delivery

Job description

A leading software provider in Australia is seeking a Support Team Leader to mentor Payroll Support Consultants and ensure exceptional service levels for customers. The role requires strong communication skills and a passion for coaching. You will also contribute to product direction and maintain documentation accuracy. This position offers the opportunity to work in a vibrant team that values personal growth and inclusivity.