Client Support Specialist

Global Payments; Brisbane; Sur place; AUD 68 000 - 83 000; Plein temps

Résumé du poste

Global Payments in Brisbane seeks a Client Support Specialist to be the first point of contact for clients, resolving enquiries and building strong relationships to maximise value from our payments solutions.

You will investigate issues via CRM, manage refunds and direct debit changes, collaborate with internal teams, and support compliance and accurate data handling. This is a fast-paced, compliant environment within a global payments company.

Qualifications

• Experience in client support or customer service.
• Strong problem-solving and attention to detail.
• Ability to learn and navigate new systems quickly.
• Excellent written and verbal communication.
• Multitask effectively in a fast-paced enviro nment.
• Understanding of compliance and regulated environments.

Responsabilités

• Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat.
• Investigate, resolve, and document merchant and partner issues using CRM/case management systems.
• Build and maintain strong relationships with clients and internal stakeholders.
• Provide expert support by maintaining a strong understanding of Global Payments’ products and services.
• Collaborate with internal teams to deliver effective and compliant customer outcomes.
• Manage refunds, direct debit setups and amendments, and maintain accurate client data.
• Support compliance requirements, training solutions, and general administrative tasks as required.

Connaissances

Customer service

Problem solving

Communication

Interpersonal skills

Multitasking

Compliance awareness

Systems navigation

Outils

CRM

Case management

Description du poste

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Client Support Specialist to join our ever evolving Operations team and help shape the future of global commerce.About the roleAs a Client Support Specialist, you will play a pivotal role in delivering exceptional service to Global Payments’ clients. Acting as the first point of contact, you will resolve enquiries, manage issues, and build strong relationships to ensure clients gain maximum value from our payments solutions.This role is ideal for a customer‑focused professional who enjoys problem solving, collaboration, and working in a fast‑paced, compliance‑driven environment.SalaryThe salary range for this position is AUD $75,000 per annum + superannuation.What you'll be doingAct as the first point of contact for client enquiries, complaints, and requests via phone, email, and chatInvestigate, resolve, and document merchant and partner issues using CRM/case management systemsBuild and maintain strong relationships with clients and internal stakeholdersProvide expert support by maintaining a strong understanding of Global Payments’ products and servicesCollaborate with internal teams to deliver effective and compliant customer outcomesManage refunds, direct debit setups and amendments, and maintain accurate client dataContribute to continuous improvement through client feedback, documentation updates, and service insightsSupport compliance requirements, training solutions, and general administrative tasks as requiredWhat you'll bringDemonstrated experience in a similar client support or customer service roleExcellent problem‑solving skills with strong attention to detailAbility to quickly learn and navigate new systems and technologiesStrong written and verbal communication skills with a customer‑first mindsetExcellent interpersonal skills with the ability to multitask effectivelyProven ability to work under pressure in a collaborative team environmentSound understanding and appreciation of compliance and regulated environmentsAbout the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.