Head of Global Customer Support & Experience

Heidi Health; Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Additional paid days off

Discounted gym memberships

Generous personal development budget

Job summary

A leading medical AI company is seeking a Head of Customer Support in Melbourne, Australia. This role involves developing strategies to scale support functions and building a high-performing team. Candidates should have a proven track record of success in support roles and experience working cross-functionally. The position offers a flexible hybrid work environment and various perks to promote well-being and personal development.

Qualifications

• Experience leading distributed/global support models with central hubs.
• Operational expertise to implement scalable processes.
• Exceptional leadership and vision-setting.

Responsibilities

• Develop a strategy to refine and scale the Support model.
• Build a user-voice product team to reduce product issues.
• Refine processes and tools for an efficient service.

Skills

Proven track record of scaling support functions

Cross-functional collaboration

Leadership and mentorship

Hands-on experience with support tooling

Passion for customer experiences

Tools

Ticketing systems

CRM software

Analytics tools

Job description

A leading medical AI company is seeking a Head of Customer Support in Melbourne, Australia. This role involves developing strategies to scale support functions and building a high-performing team. Candidates should have a proven track record of success in support roles and experience working cross-functionally. The position offers a flexible hybrid work environment and various perks to promote well-being and personal development.