Support at Home Inflow Coordinator

KANDA; Adelaide; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Monthly RDOs for full-time employees

Wellness initiatives + Sonder app

Rewards hub and savings

Employee recognition programs

Orbit World Travel Club membership

Long-term career opportunities

Résumé du poste

Kanda is hiring an Inflow Coordinator to manage the journey from referral to service commencement for our Support at Home program in Adelaide. You will ensure smooth onboarding, accurate records and timely communication with clients and families.

In this fast-paced, detail-driven role you will build relationships with care partners and My Aged Care, coordinate with rostering teams, and drive efficient intake processes to welcome clients into care with confidence.

Qualifications

• Experience in intake, admissions, referrals, or aged care administration.
• Knowledge of My Aged Care pathways and funding programs.
• Clear written and verbal communication with clients and teams.
• Highly organised with ability to manage multiple referrals.
• Comfort with electronic client management systems and records.

Responsabilités

• Receive, triage and process referrals from My Aged Care, hospitals and community organisations.
• Contact prospective clients within required timeframes and commence onboarding.
• Facilitate onboarding: consents, documentation, and record establishment.
• Support clients and families to navigate funding arrangements and service start.
• Build relationships with My Aged Care, hospitals, discharge planners and partners.
• Coordinate with rostering to match clients to available workforce and coverage.
• Track referral conversion, onboarding timelines and pipeline activity for improvement.

Connaissances

Intake coordination

Care coordination

Aged care administration

My Aged Care knowledge

Client communication

Organisational skills

Outils

Electronic client management system

Description du poste

• Make every client's first step into Support at Home a smooth, stress-free one
• Monthly RDOs giving you an extra 12 days of leave per year
• Flexible permanent full-time role based in our Underdale office

• Make every client's first step into Support at Home a smooth, stress-free one
• Monthly RDOs giving you an extra 12 days of leave per year
• Flexible permanent full-time role based in our Underdale office

For a new client, the intake process is their first impression of Kanda. You’re the person who makes it a good one.

As a Support at Home Inflow Coordinator, you’ll manage the journey from referral through to service commencement — keeping things moving, making sure nothing gets missed and ensuring every client and family feels supported from the very first contact. It’s fast-paced, detail-driven work that sits at the front door of our Support at Home program, and when you get it right, clients arrive into care feeling confident rather than overwhelmed.

What you’ll be doing

• Receiving, triaging and processing referrals from My Aged Care, hospitals and community organisations — reviewing for completeness and flagging immediate risks
• Contacting prospective clients within required timeframes and commencing onboarding activities
• Facilitating efficient client onboarding — consents, documentation and accurate record establishment
• Supporting clients and families to navigate funding arrangements and service commencement
• Building relationships with My Aged Care, hospitals, discharge planners and community referral partners
• Working with rostering and coordination teams to match clients to available workforce and coverage
• Tracking referral conversion, onboarding timelines and pipeline activity to drive continuous improvement

You’re the right person if...

• You have experience in intake, admissions, referrals, care coordination or aged care administration
• You have knowledge of My Aged Care pathways, funding programs and the Support at Home program
• You build positive relationships and communicate clearly in writing and on the phone
• You’re highly organised and able to manage multiple referrals and competing priorities without things slipping
• You’re confident using electronic client management systems
• You hold a current Drivers Licence, Working with Children Check & National Police Check (or you are willing to obtain)

Why Kanda

We're one of Australia's most established care organisations and we're building something worth being part of.

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.