Clinical Operations Manager

Kanda; City of Melbourne; On-site; AUD 160,000 - 190,000; Full time

Benefits offered by this job

Monthly RDO

Wellness program

Sonder wellbeing app

Rewards hub

Employee recognition

Orbit World Travel Club membership

Career opportunities

Job summary

Kanda is seeking an experienced Clinical Operations Manager in Melbourne to lead Support at Home and In-Home Nursing, ensuring clinical governance, service quality and financial performance. The role shapes care delivery through strong leadership, workforce development and strategic growth across funding programs.

You’ll drive budgets, rostering, and quality improvement while maintaining stakeholder engagement and a patient-centered approach in a dynamic health services environment.

Qualifications

• AHPRA registration as a Registered Nurse.
• Senior management experience in aged/community nursing.
• Experience in Support at Home or Home Care Package funding streams.
• Proven track record coaching high-performing teams.
• Clear, empathetic communication with clients, families and staff.
• Highly organized with ability to manage competing priorities.

Responsibilities

• Coaching, developing and motivating a high-performing workforce while identifying high-potential people and strengthening succession planning.
• Building a culture consistent with Kanda’s values — client-focused, learning-oriented and built on accountability.
• Ensuring compliance with professional standards, overseeing incident and complaint management and contributing to clinical governance.
• Developing care teams matched to client needs to deliver continuity of care and reduce turnover.
• Ensuring efficient rostering and recruitment, monitoring costs and performance and addressing overruns promptly.
• Delivering on budgets and targets across defined regions and funding programs; growing market share across HITH and related services.
• Acting on client feedback, managing concerns and contributing to marketing and sector viability assessments.

Skills

AHPRA RN registration

Senior management experience

Client-focused leadership

Empathetic communication

Education

AHPRA Registered Nurse

Job description

The people we support want one thing: to stay in their own homes, living the life they’ve built. Making that possible at scale takes exceptional leadership — and that’s this role.

As Clinical Operations Manager, you’ll hold senior accountability across Kanda’s Support at Home and In-Home Nursing programs — driving service quality, clinical governance, financial performance and the capability of the people delivering care on the ground. It’s a role that sits at the intersection of clinical leadership, operational excellence and business growth, and the decisions you make ripple out into the lives of clients every single day.

What you’ll be doing

• Coaching, developing and motivating a high-performing workforce while identifying high-potential people and strengthening succession planning
• Building a culture consistent with Kanda’s values — client-focused, learning-oriented and built on accountability
• Ensuring compliance with professional standards, overseeing incident and complaint management and contributing to Kanda’s clinical governance framework
• Developing care teams matched to individual client needs to deliver continuity of care and reduce field staff turnover
• Ensuring efficient rostering and recruitment, monitoring costs and performance and developing strategies to address overruns promptly
• Delivering on budgets and targets across defined regions and funding programs, and leading plans to grow market share across HITH, PAC, Support at Home and In-Home Nursing
• Acting on client feedback, managing concerns and contributing to marketing, communications and sector viability assessments

The people we support want one thing: to stay in their own homes, living the life they’ve built. Making that possible at scale takes exceptional leadership — and that’s this role.

As Clinical Operations Manager, you’ll hold senior accountability across Kanda’s Support at Home and In-Home Nursing programs — driving service quality, clinical governance, financial performance and the capability of the people delivering care on the ground. It’s a role that sits at the intersection of clinical leadership, operational excellence and business growth, and the decisions you make ripple out into the lives of clients every single day.

What you’ll be doing

• Coaching, developing and motivating a high-performing workforce while identifying high-potential people and strengthening succession planning
• Building a culture consistent with Kanda’s values — client-focused, learning-oriented and built on accountability
• Ensuring compliance with professional standards, overseeing incident and complaint management and contributing to Kanda’s clinical governance framework
• Developing care teams matched to individual client needs to deliver continuity of care and reduce field staff turnover
• Ensuring efficient rostering and recruitment, monitoring costs and performance and developing strategies to address overruns promptly
• Delivering on budgets and targets across defined regions and funding programs, and leading plans to grow market share across HITH, PAC, Support at Home and In-Home Nursing
• Acting on client feedback, managing concerns and contributing to marketing, communications and sector viability assessments

You’re the right person if...

• You hold current AHPRA registration as a Registered Nurse
• You bring senior management experience within the aged and community nursing sector
• You have experience working within the Support at Home or Home Care Package funding stream
• You have a proven track record managing and coaching high-performing teams
• You communicate with clarity and empathy — with clients, families, staff and senior stakeholders
• You’re highly organised, detail-focused and able to manage competing priorities at pace
• You hold a current Drivers Licence, Working with Children Check and National Police Check (or you are willing to obtain)

Why Kanda

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.