Customer Assist Specialist - Care

Y-Axis; Sydney; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Monthly RDO

Wellness initiatives and wellbeing app

Employee rewards hub

Recognition programs

Travel club membership

Job summary

Kanda is hiring a Customer Assist Specialist to support care coordination for Red Energy in Sydney. You will be the first voice for clients and families, connecting them with field staff and clinical teams to ensure timely referrals and accurate information flow.

Ideal candidates have care-service experience, familiarity with government care programs, and strong communication skills. This remote-friendly role offers ongoing support and opportunities within a growing service network.

Qualifications

• Experience in customer service or client relationship management within community care, aged care or disability.
• Knowledge of DVA, Support at Home, Transitional Care or NDIS frameworks desirable.
• Excellent written and spoken communication, warmth and clarity.
• Ability to manage high volumes of phone and email communication.

Responsibilities

• Monitoring inboxes, portals and referral channels — actioning requests promptly and triaging referrals to the right coordination team.
• Liaising with clients, families, internal teams and service providers to keep information flowing and care goals on track.
• Collecting and maintaining accurate client records across electronic systems to support service planning and continuity of care.
• Verifying eligibility and coordinating welfare checks for at-risk clients.
• Escalating staff absences, incidents and operational risks to the Clinical Manager or Senior Clinical Nurse.
• Supporting field staff with documentation, equipment and consumables, and maintaining accurate handovers.

Job description

Customer Assist Specialist - Care at Red Energy

Sydney, Zeeland, Australia - Full Time

Start Date

Immediate

Expiry Date

07 Dec, 26

0.0

Posted On

08 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Other / Unclassified

Description

When a client calls, sends a referral or needs help navigating their care — you're the first voice they hear. That matters more than most people realise.

As a Customer Service Officer at Kanda, you'll be the connective tissue between clients, families, field staff and clinical teams — keeping information flowing accurately, referrals moving promptly and people feeling heard. It's fast-paced, detail-driven work that quietly keeps the whole service running, and when you get it right, clients and families feel it from the very first interaction.

What you'll be doing

• Monitoring inboxes, portals and referral channels — actioning requests promptly and triaging referrals to the right coordination team


• Liaising with clients, families, internal teams and service providers to keep information flowing and care goals on track


• Collecting and maintaining accurate client records across electronic systems to support service planning and continuity of care


• Verifying DVA Gold Card eligibility, monitoring weather alerts and initiating welfare checks for at-risk clients


• Escalating staff absences, incidents, safety concerns and operational risks to the relevant Clinical Manager or Senior Clinical Nurse


• Supporting field staff with documentation, equipment and consumables, and maintaining accurate records of handovers etc

You're the right person if...

• You have experience in customer service or client relationship management within community care, aged care or disability


• You hold a Certificate III in Business Administration, Customer Service, Community Services or a related field (desirable)


• You have knowledge of DVA, Support at Home, Transitional Care or NDIS service delivery frameworks (desirable)


• You communicate with warmth and clarity — in writing and on the phone — and build positive relationships easily


• You prioritise well, stay accurate under pressure and manage high volumes of phone and email communication


• You're competent across relevant software and electronic client management systems


• You hold a current National Police Check

Why Kanda

We believe the people who care for others deserve to be genuinely looked after too. Here's what that looks like in practice:

• Monthly RDO - an extra 12 days of leave per year


• Wellness initiatives plus 24/7 access to the Sonder wellbeing app


• Access to an employee rewards hub providing savings and cashback across everyday purchases


• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries


• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support


• Genuine long-term career opportunities as Kanda continues to grow