Supply Chain Co-ordinator

Australian Optimal Recruitment; Sydney; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Excellent hourly rate

Ongoing temp role

Job summary

Australian Optimal Recruitment in Sydney is seeking a Customer Service & Supply Chain Assistant for a leading global fragrances and flavours business. Based on Sydney's Northern Beaches, the role focuses on delivering exceptional customer service, building strong relationships with commercial partners and key representatives, and ensuring on-time deliveries.

You will work with SAP, Atlas and Cristal, support forecast, monitor shipments, and help reduce inventory costs.

Qualifications

• Experience in customer service and supply chain roles; SAP experience essential.
• Ability to develop and maintain client relationships and cross-functional collaboration.
• Organised with a proactive, can-do attitude; degree/diploma beneficial.

Responsibilities

• Promote customer-oriented value within the Supply Chain Organisation.
• Build relationships with Firmenich commercial partners and customers' key representatives.
• Provide solid customer service support to commercial and prospects.
• Collaborate with internal and external stakeholders to meet customer needs.
• Monitor on-time deliveries and address challenges to ensure timely PO issues.
• Communicate potential issues and action plans to customers clearly.
• Follow up on feedback and complaints and drive resolutions.
• Oversee overseas shipments and coordinate local plant supply to customers.
• Assist forecasting and inventory cost reduction through analysis.

Skills

Client relationship

Team player

Organised

Growth mindset

Proactive

Sales processes

Education

Degree/ diploma

Tools

SAP

Atlas

Cristal

Job description

Australian Optimal Recruitment – Sydney NSW

Contract, Casual/Temporary

21d ago , from Australian Optimal Recruitment

• Based on Sydney's Northern Beaches
• Excellent Hourly Rate
• Ongoing Temp Role

Our client is the largest family-owned global company in the field of fragrances and flavours. As an international Swiss company, their passion is for creativity and innovation combined with an understanding of sensory perceptions and trends have built their world class reputation. They have significantly invested in Research and Development with excellent results in reinventing the best of what nature offers. Employing over 10,000 people worldwide in over 64 countries they are the best in their field.

You new role:

• Promote the "Customer Orientated" value within the Supply Chain Organisation
• Build an intimate relationship with Firmenich commercial partners and Customers' key representatives
• Provide solid customer service support to commercial and prospects.
• Have close collaboration with commercial and related' stakeholders (internal & external) to deliver challenging customers' requirements / needs
• Versatile and quick to address customer, commercial and related stakeholder's challenges/concerns while ensuring on time deliveries (Post Goods Issued timely)
• Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise
• Thorough follow up and closure on customer feedback and complaints
• Monitor & track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers
• Assist in reducing overall inventory costs by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on time delivery
• Participate in projects which require Customer Experience involvement

Experience needed:

• Good computer literacy and ability to master systems & tools: SAP, Atlas, Cristal
• In-depth knowledge and usage of sales working processes
• Proven ability to develop and maintain good working relationship with clients
• Team player, able to work with many different functions and people
• Being organised
• A proactive growth mindset and a can-do attitude
• Degree/diploma highly advantageous

The successful candidate will have at least 3 years working experience as commercial assistant, customer service and supply chain with SAP experience essential.