Supermarket Customer Service Manager (Checkout Manager)

Supamart; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Supamart Cremorne seeks an experienced Supermarket Customer Service Manager (Checkout Manager) to lead a high-performance team in a multi-store independent family-owned grocer. The role focuses on delivering top-notch customer experiences, policy development, staff development, and effective store operations across an award environment.

The ideal candidate has proven leadership in retail, strong interpersonal skills, and a track record of maintaining high service standards while staff rostering

Qualifications

• Formal qualification plus two years full-time relevant work experience or 3 years full-time relevant work experience.
• Confident in developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided for IGA supermarkets.
• Ability to manage, motivate and develop staff to provide excellent customer service.
• Liaise with other organisational units and customers to identify and respond to customer expectations.
• Roster and assist with the recruitment process.
• Providing ongoing staff supervision, direction and feedback to team members along with assisting in training and reviews.
• Stock/Wastage control.

Responsibilities

• Lead and develop the customer service team to deliver excellent service.
• Create and review policies for customer relations and store operations.
• Roster staff and assist with recruitment.
• Monitor stock and wastage control.

Skills

Leadership

Customer service

Communication

People management

Retail operations

Education

Formal qualification + two years FT experience OR 3 years FT experience

Job description

Supermarket Customer Service Manager (Checkout Manager)

SupamartIGA is a fast growing, independent, family owned business, operating seven supermarkets across Greater Sydney.

We have a proud and successful history in providing products and customer service of the utmost quality. We are passionate about providing our customers a first hand positive experience, the freshest produce and the highest quality groceries and merchandise.Equally, we thrive and take great pride in providing supportive and rewarding career opportunities for our team in a high performance and friendly culture, where staff have the ability to develop and progress.

We’re on the lookout for an experienced Customer Service Manager to join our team at Supamart Cremorne. You’ll have an awesome eye for detail, and a commitment to providing great customer experiences.

To be suitable for this roleyou must:

• be passionate about delivering excellent customer service and maintaining high standards;
• be a proven leader who is driven to provide your teams a supportive, encouraging, safe and positive team based working environment;
• have sound and proven experience in the retail sector;and
• possess excellent interpersonal and communication skills and ability to develop strong relationships.

Skills & Experience required

• Formal qualification plus two years full time relevant work experience or 3 years full time relevant work experience
• Confident in developing and and reviewing policies, programs and procedures concerning customer relations and goods and services provided for IGA supermarkets
• The ability to manage, motivate and develop staff to provide excellent customer service
• Liaise with other organisational units and customers to identify and respond to customer expectations
• Work efficiently and effectively with other team members throughout the group
• Rostering and assisting with the recruitment process
• Providing ongoing staff supervision,direction and feedback to team members along with assisting in training and reviews
• Stock/Wastage control

The position will be offered at the Award EA Rate, with a regular Sunday to Thursday roster.