Summer Guest Experience Host - Sydney Attractions

Gateway Attractions; Sydney; On-site; AUD 36,000 - 41,000; Full time

Benefits offered by this job

Free attraction access worldwide

Career development opportunities

Diversity & Inclusion initiatives

Brand experience with iconic venues

Job summary

Merlin Entertainments invites applications for Casual Admissions Host roles at SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussauds Sydney in Darling Harbour. You’ll greet guests, help them choose tickets and experiences, check admissions, and steward queues while promoting safe operations.

Ideal candidates are customer-focused, friendly, and comfortable working outdoors in varied weather. Availability across NSW holidays and peak summer periods is essential.

Qualifications

• Excellent communication and customer service skills.
• A fun, friendly and welcoming personality.
• The confidence to engage with a wide range of guests.
• The ability to stay positive and composed during busy periods.
• Self-motivation and the ability to work independently and as part of a team.
• A genuine interest in tourism, attractions and creating memorable experiences.
• The ability to work comfortably outdoors in changing weather conditions.
• Strong availability throughout our peak summer trading period.

Responsibilities

• Warmly welcoming guests and helping start their visit on a positive note.
• Helping guests choose the best ticket and experience options for their visit.
• Checking tickets and building excitement as guests enter our attractions.
• Managing queues, crowds and guest flow across indoor and outdoor areas.
• Supporting safe attraction capacities and operational procedures.
• Answering questions about our attractions, Darling Harbour and Sydney.
• Acting as an ambassador for Merlin Entertainments and delivering memorable guest experiences.

Skills

Customer service

Communication

Friendly personality

Outdoor work

Weekend availability

Job description

Merlin Entertainments invites applications for Casual Admissions Host roles at SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussauds Sydney in Darling Harbour. You’ll greet guests, help them choose tickets and experiences, check admissions, and steward queues while promoting safe operations.

Ideal candidates are customer-focused, friendly, and comfortable working outdoors in varied weather. Availability across NSW holidays and peak summer periods is essential.