Guest Experience Host - Sydney Attractions (Summer)

Merlin; Sydney; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free attraction access

Summer seasonal role

Team environment

Job summary

Merlin Entertainments is hiring a Casual Admissions Host for SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussauds Sydney in Darling Harbour. You’ll be the first friendly face guests meet, guiding them on tickets, experiences and entry with enthusiasm.

Join a busy team during the summer period, working across indoor and outdoor settings and adapting to varying weather. You’ll help manage crowds, answer questions and uphold Merlin’s guest‑first standards.

Qualifications

• Excellent communication and customer service skills.
• Fun, friendly and welcoming personality.
• Ability to stay positive and composed during busy periods.
• Willingness to work outdoors in varying weather conditions.
• Availability across NSW school holidays and weekends during peak season.

Responsibilities

• warmly welcome guests and start their visit on a positive note.
• Help guests choose the best ticket and experience options.
• Check tickets and build excitement as guests enter our attractions.
• Manage queues, crowds and guest flow across indoor and outdoor areas.
• Support safe attraction capacities and operational procedures.
• Answer questions about our attractions, Darling Harbour and Sydney.
• Act as an ambassador for Merlin Entertainments and deliver memorable guest experiences.

Skills

Customer service

Communication

Guest engagement

Positive attitude

Team player

Job description

Merlin Entertainments is hiring a Casual Admissions Host for SEA LIFE Sydney Aquarium, WILD LIFE Sydney Zoo and Madame Tussauds Sydney in Darling Harbour. You’ll be the first friendly face guests meet, guiding them on tickets, experiences and entry with enthusiasm.

Join a busy team during the summer period, working across indoor and outdoor settings and adapting to varying weather. You’ll help manage crowds, answer questions and uphold Merlin’s guest‑first standards.